Smart Metering - I have a smart meter. Why am I asked to submit my readings?

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Help Centre

I have a smart meter. Why am I asked to submit my readings?

  • You might be asked to submit readings if you have a smart meter but have not activated Smart Services.
  • If you have a smart meter and have opted for Non-Interval (Bi-Monthly) Smart Services, we will receive your meter readings remotely once every two months. This is an increase from the current meter reading frequency, which aims to read meters up to four times a year. The reads we receive from ESB Networks may not align with your billing cycle specially if you are on a monthly billing cycle. To keep your bill accurate and to avoid estimations, we may ask you to submit your meter readings.