How do I read my new smart meter

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

How to read my smart meter?

The digital display screen on your new smart meter shows your current meter reading in Kilowatts per hour (kWh). To read the new meter, note the figures on the screen before "kWh" from left to right and include all digits.

To read your meter:

  1. Read the numbers from left to right, including any zeros (As shown in the image below highlighted in the red rectangle)
  2. Ignore any numbers after the decimal point. If your meter does not have a decimal point, read all numbers, including any zeros.
Smart Meter Read
Initially, the meter will continue to be read manually by ESB Networks. From 2021 onwards it will be read automatically.

To manually submit your meter read you will need to have your 11-digit MPRN number to hand. This can be found on your electricity supply bill and always starts with ’10’.

Please click here for a video demonstration from ESB Networks which can be found under the heading of Smart meter.
 

Smart Metering

Overview