What do I do if I lose my power code before keying it into my meter?

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Help Centre

What do I do if I lose my power code before keying it into my meter?

If you lose your power code before keying it into your meter, you can replace it by:

  • Calling our Customer service team on 1850 81 22 20^, or
  • Visiting the Payzone outlet where your payment was made, bringing your Pay-as-you-go card.

Your last power code will then be re-issued free of charge.

^Calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more. 

Prepayment Electricity meters