Why can't I register (7-digit Customer Number)?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.
Contact us Help

Help Centre

All Online services topics

Why can't I register (7-digit Customer Number)?

We are currently experiencing a technical issue with My SSE Airtricity which is preventing customers with 7-digit account numbers from registering for the My SSE Airtricity service.

We apologise for any inconvenience and are looking to resolve this as soon as possible.

In the meantime, an intermediate solution is in place for all our ebill customers. Once your account is fully registered with us, we will email you a My Airtricity registration link to allow you to register your online account.

Alternatively you can register your account once the issue has been resolved. 

Mobile site and apps

All topics

At home
For business
SSE Reward
Customer Support