What we do with feedback

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

What we do with feedback

Each FAQ in the Help Centre has a feedback widget where you can either tell us if the page was helpful, or whether it wasn't and what we need to fix about it.

We regularly review all your comments and use them to update these pages to make them better - over 20,000 customers have left feedback since the Help Centre launched. 

Mobile apps and site

If you use My SSE Airtricity on your mobile through the mobile site, iPhone or Android apps you can leave feedback to tell us what the mobile experience is like.

We use this feedback to identify bugs, and decide what features should be in upcoming versions.

How to use My SSE Airtricity