I closed my account but I am still receiving bills. What should I do?
If you closed your account and are still receiving bills it usually means that we didn’t receive all the details we needed to close your account fully.
Call our Customer Service team on 0818 40 40 70. Hours: Monday to Friday, 8am – 8pm, with:
- Your SSE Airtricity account number
- The MPRN and/or GPRN from your old property
- Meter reading(s) from the day you moved out (we can estimate this if needed). Note: If the property has a smart meter for electricity with Interval (30 minute) Smart Services enabled, there is no need to submit a reading as the usage will be logged remotely. If the meter has Non-Interval (Bi-Monthly) Smart Services enabled, you should submit a meter reading when moving out as with a standard meter. Be sure to always include a gas meter reading if your premise has a gas meter.
- Your new address so we can send you your final bill.
You are responsible for all charges up until you notify us of your move and close your account fully, so it’s important to supply these details.