Yes – we’ll contact you if there’s a problem. However, if your name, email, address or phone number weren’t entered correctly during sign-up, we may not be able to contact you if there’s an issue. So please contact our Customer Service team if:

1. Your Welcome Letter hasn’t arrived within 2 weeks
2. Your first SSE Airtricity bill hasn’t arrived within 8-10 weeks (check My SSE Airtricity first if you signed up to eBilling)
3. You’re having problems registering for My SSE Airtricity because your email address doesn’t match