When does my supply actually change over?

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Help Centre

When does my supply actually change over?

How long it takes to change over your supply will depend on whether or not you submitted a meter reading when you signed up.

If you submitted a meter reading, we first have to verify that reading with either ESB Networks (for electricity) or Gas Networks Ireland (for gas). Once your reading is accepted we can transfer your supply over. This will happen approximately 2 weeks after you sign up for electricity. Once your gas reading is verifed by Gas Networks Ireland, then you can switch gas suppliers within 24 hours.

If you didn’t submit a meter reading, you could have to wait up to 6 weeks for either ESB Networks (for electricity) or Gas Networks Ireland (for gas) to read your meter. After this reading is sent to us your supply will be transferred.

There will be no disruptions to your supply during the changeover.

Speed up your switch 

If you didn’t submit a meter reading when you signed up and would like to do so now to speed up your switch, you can read your meter and contact our Customer Service team with the reading. 


Phone
1850 81 22 20^ 

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm 

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^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.