I didn't get any official letter from SSE Airtricity. Am I switched?

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Help Centre

I didn't get any official letter from SSE Airtricity. Am I switched?

No – you are only officially an SSE Airtricity customer once you receive a Welcome Letter from us. You should receive this within 2 weeks of signing up and it will contain:

  • Confirmation of your switch to SSE Airtricity
  • Your SSE Airtricity account number 

If you haven’t received this letter within 2 weeks please contact our Customer Service team.  

If your name, email, address or phone number weren’t entered correctly during sign-up, we may not be able to contact you if there’s a problem. So please get in touch if you don't receive the Welcome Letter with the 2-week timeframe 

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Monday to Friday
8am - 8pm

Weekends and Bank Holidays
10am - 6pm

0818 81 22 20

Monday to Friday

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.