How can I check the status of my switch?

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Help Centre

How can I check the status of my switch?

The best way to check the status of your switch is to see where you are in the switching process and what you should have received. We can only give estimates about how long the process will take as timings vary between customers and some parts of the switch are determined by other parties e.g., verifying your meter reading.

You should contact our Customer Service team if there is a delay with your switch, i.e., if you haven’t received:

  • Your Welcome Letter within 2 weeks, or
  • Your first SSE Airtricity bill within 8 to 10 weeks.

Phone
1850 81 22 20^ 

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm 

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^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.