Do I need to cancel my direct debit with my previous supplier?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

Do I need to cancel my direct debit with my previous supplier?

No, you don’t need to cancel your direct debit with your previous supplier. Once you sign up with us we’ll contact them to let them know that you are switching to us.

You’ll receive one final bill from your previous supplier within 4 to 6 weeks of signing up with us and your direct debit with them will be cancelled after this has been paid. 

    Messenger Icon 2   

Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm

Phone
0818 81 22 20

Monday to Friday
8am-8pm 

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.