How can we help you?

Just switched

Do I have to send in another meter reading?

We'll contact you to send in another meter reading only if ESB Networks (for electricity) or Gas Networks Ireland (for gas) indicates there is something wrong with the initial reading you sent.

Your reading can be rejected if the MPRN/GPRN number you supplied doesn’t match up with your property, or if there is a problem with the reading itself.

If you signed up for meter reading reminders you will also receive an email or text a few days before we send your first bill reminding you to submit a meter reading.

Smart Meters - Electricity

If you have a smart meter for electricity with Interval (30 minute) Smart Services enabled, you don't need to submit readings as your usage is logged remotely by your meter. If your meter has Non-Interval (Bi-Monthly) Smart Services enabled, it's still recommended that you submit regular meter readings.

Phone Us
0818 81 22 20

Monday to Friday: 8am - 6:30pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*