We want to give all consumers and customers full confidence and trust in the responsible marketing of SSE Airtricity’s energy supply and home energy services.
We’re committed to ensuring that your switch to SSE Airtricity is conducted in a transparent and fair manner. We’re committed to protecting customers against unwanted, unfair or misleading marketing and advertising methods. This includes making sure you understand what you need to do in terms of any allowance you receive.
At the beginning of your sign up we’ll provide you with a quality assurance checklist. Once you have signed up there is a 14 day cooling off period, which begins when you receive your post-sign up communications. There is no penalty for cancelling your switch during the cooling off period. We will give you a cancellation form in case you change your mind. We’ll provide a full post-sign up confirmation with the details of the product you’ve signed up to and a copy of your contract and terms and conditions.
Our field representatives will always carry identification showing their full name, photograph, SSE Airtricity business address and contact number. They’ll inform you of the nature of their visit, ask if you wish to progress further, leave if requested and let you know how to be removed from our contact list.
All our field and telesales representatives receive regular training to make sure they always work to the highest possible standards. We’re committed to ensuring all our employees of representatives do not exploit a person’s inexperience or vulnerability or apply undue pressure when marketing to a customer.
Unless agreed with you in advance, we’ll never call to your home on Christmas Eve, or on any public or bank holiday, or outside 9am to 9pm on weekdays and 9am to 7pm on Saturdays.
Our team will always identify themselves, advise that they are calling on behalf of SSE Airtricity and let you know the purpose of the call. They will provide a contact number if requested. If at any time during a phone conversation you don’t wish to continue please let us know and we’ll terminate the call. We’ll never call you for marketing purposes on Christmas Eve, on any public or bank holiday, on Sundays or outside 9am to 9pm on weekdays and 9am to 7pm on Saturdays.
At SSE Airtricity we are committed to ensuring that your switch to us is conducted in a transparent and fair manner.