Is your Customer Service Team still available to contact?

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Help Centre

Is your Customer Service Team still available to contact?

At SSE Airtricity we’re committed to supporting efforts to limit and delay the spread of Coronavirus (Covid-19) and the wellbeing of our colleagues, customers and the communities we serve is our number one priority. Please be assured we’re operating as normal and will endeavour to continue doing so.

We continue to monitor and assess the situation across all of the jurisdictions we operate in and we are working in line with Governments’ latest guidance, updating our approach as it evolves.

We’re doing everything we can to continue the same level of service that you’re used to in the coming weeks. We will continue to provide regular updates here and also via our Facebook and Twitter feeds.  


We continue to provide our full customer service to customers though you may experience some delay in contacting us as we help our staff set up for home working. As you can appreciate, our priority is to focus our efforts on ensuring we take the care of our most vulnerable customers and those with prepayment meters. 


To help us assist as many people as possible, we’d kindly ask you, where possible, to log on to our website and use our online self-service platform. This allows you to complete many of your day to day interactions with us. To make sure we can quickly deal with our most in need customers, we’d ask that you log on to your account first. You can log in or register at



Call 1850 40 40 70* - Monday to Friday 8am to 8pm 

Live Chat - Monday to Friday 8am to 8pm and Weekends and Bank Holidays 10am - 6pm  

Email us at 

Gas Boiler Repairs Priority Appointments – Call 1850 81 81 70* Monday to Friday 8.30am to 5.30pm (exc Bank Holidays) 

*Calls charged at Lo Call rate. Rates from landlines and mobile companies may vary so please check with your operator.