I recently received a disconnection notice and I’m worried I’ll lose power. What do I need to do?

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Help Centre

I recently received a disconnection notice and I’m worried I’ll lose power. What do I need to do?

The speed at which this situation is developing has meant we were not able to stop all automated letters and notices being sent to customers. However, we want to assure anyone who has received a system generated email or notice regarding outstanding bills or potential disconnections that we will not be acting upon them at this time.

Covid-19