I need to register a vulnerability on my SSE Airtricity account, how can I do this?

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Help Centre

I need to register a vulnerability on my SSE Airtricity account, how can I do this?

At SSE Airtricity we’re aware that some of our customers may have special requirements where the continuity of their energy supply is important. If you depend on any electrical medical equipment you may need to fill out a form which can be requested by contacting our Customer Service Team on 1850 40 40 70*.

We aim to provide the best service possible to all our customers, particularly those who require special services, for example the elderly. We offer a range of services for customers who have a visual or hearing impairment. To avail of these services, customers must register their details with us by contacting our Customer Service Team.

We have set out our commitment to vulnerable customers in our Code of Practice.

*Calls charged at Lo Call rate. Rates from landlines and mobile companies may vary so please check with your operator.

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