I have purchased an electricity top up and my code is not working, who can help me?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

I don’t have internet service how can I top up my electricity meter?

You can reach us on webchat or by calling us on 1850 40 40 70*. You can also contact us through social media at Facebook or Twitter.


*Calls charged at Lo Call rate. Rates from landlines and mobile companies may vary so please check with your operator.

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