What happens if I have a credit balance with my current provider?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.
Contact us Help

Help Centre

All Considering switching topics

What happens if I have a credit balance with my current provider?

If you have a credit balance with your current provider you can switch, but you will need to contact them directly to find out what will happen to your credit balance. 

Not sure if you can switch or how?

All topics

At home
For business
SSE Reward
Customer Support