Account details

I have not received a bill but a direct debit was taken out?

If it’s been more than 2 months since you received a bill, first check My Account, which keeps a history of all your bills online.

If you still can’t see a bill, please contact our Customer Services team. We can check that we have your correct email and/or postal address.

Please note that if you're a Budget Plan customer, you'll receive a statement only every 3 months even though your direct debits are paid monthly.

Phone Us
0818 81 22 20

Monday to Friday: 8am - 6:30pm

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*