Account details
If it’s been more than 2 months since you received a bill, first check My Account, which keeps a history of all your bills online.
If you still can’t see a bill, please contact our Customer Services team. We can check that we have your correct email and/or postal address.
Please note that if you're a Budget Plan customer, you'll receive a statement only every 3 months even though your direct debits are paid monthly.
Monday to Friday: 8am - 6:30pm