There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts. There’s no need for customers to contact SSE Airtricity. For credit pay (billpay) customers, the credits will be applied automatically to your account and will appear on your bills. For prepay customers, SSE Airtricity will send you a communication in advance to explain how you can redeem the credits. 

There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts. There’s no need for customers to contact SSE Airtricity. For credit pay (billpay) customers, the credits will be applied automatically to your account and will appear on your bills. For prepay customers, SSE Airtricity will send you a communication in advance to explain how you can redeem the credits. 

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

The credit will be automatically applied to your account. Should your first billable amount after the credit is applied to your account be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

The credit will appear on your applicable statement as:

• Govt Elec €150 Credit Dec 23 for the first payment
• Govt Elec €150 Credit Jan 24 for the second payment
• Govt Elec €150 Credit Mar 24 for the third payment

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

Yes. The scheme will apply to all domestic electricity accounts, including pay as you go customers. SSE Airtricity will send customers a communication to explain how they can redeem their credits in advance. SSE Airtricity will notify customers on the vend receipt when each Government Electricity Credit is available.  

You’ll receive three €150 Credits between December 2023 and March 2024. There will be an approximate small gap between each credit to your account. There will be a message on your vend receipt when each credit has been made available however, these are the dates that we will be working towards:

• €150 Government Electricity Credit 1 to be available from 1 December 2023
• €150 Government Electricity Credit 2 to be available from 2 January 2024
• €150 Government Electricity Credit 3 to be available from 1 March 2024

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document) 

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

When a Government Electricity Credit is made available, please follow these steps:

Step 1: Top up your electricity meter by a minimum of €10 to activate your credit. You’ll receive the remaining €150 Electricity Credit.

Step 2: Go to your PAYG meter and input your vend code, this code will add €150 government credit and your €10 top up to your account (Total €160).

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

Suppliers will place further information on their websites with the exact dates the credit will

show on their customers Electricity Bills. If you are a credit or bill pay customer, the date you receive your credit will depend on your billing cycle and the frequency you receive your statements, for example.

The first payment will start to be available from 1 December 2023. Some households may not be able to view this credit on your bill until December or January depending on when you are due to bill.

The second credit payment will start to be available from 1 January 2024. Some households may not be able to view this credit on your bill until February or March depending on when you are due to bill.

The third and final payment will start to be available from 1 March 2024. Some households may not be able to view this credit on your bill until April or May depending on when you are due to bill.

If you have not received your credit payment within these timeframes, please contact us. For more contact information, please visit our help centre here.

You can also contact us via Webchat. Click on the green bubble on the webpage and you can speak to our home energy customer service team.

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

Yes. The credit can be used to pay off debt that a domestic customer has on their electricity account. 

No. The credit cannot be used towards gas debt. The scheme has been designed as a payment to be made in the form of a credit to each domestic electricity account holder in Ireland. The scheme uses this single eligibility criteria to enable payments to be made to benefit the broadest range of households (many households do not have a gas connection) from relief on their energy bills. 

Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s). 

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

SSE Airtricity will credit customer accounts between: 1 December 2023 – 31 December 2023 for the first payment, between 1 January 2024 – 31 January 2024 for the second payment period and between 1 March 2024 – 30 April 2024 for the third payment. However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles. 

Prepay customers will be notified by SSE Airtricity via a message on your top-up note/vend receipt to inform you that the credit has been applied to the account.

The notice will appear on your applicable vend receipt as:

• Govt Elec Scheme 1/3 - see sseairtricity.com for the first payment
• Govt Elec Scheme 2/3 - see sseairtricity.com for the second payment
• Govt Elec Scheme 3/3 - see sseairtricity.com for the third payment