€200 Government support scheme II

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€200 Government support scheme II

Who is eligible?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

The scheme will apply to all domestic electricity accounts which are registered with a supplier in the Republic of Ireland. This means that all registered customers with a classification of DG1 (urban domestic customers) or DG2 (rural domestic customers) on the 27 October 2022 for the first payment period, 20 December 2022 for the second payment period and 27 February 2023 for the third payment period, will be eligible.

How do I sign up?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts. Customers do not need to contact SSE Airtricity. For credit pay (billpay) customers, the credits will be applied automatically to your account and will appear on your bills. For prepay customers, SSE Airtricity will send you a letter in November to explain how you can redeem the credits.

I pay my bills monthly/bi-monthly, when will I receive the payment?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

SSE Airtricity will credit customer accounts between 1 November 2022 – 31 December 2022 for the first payment, between 1 January 2023 – 28 February 2023 for the second payment period and between 1 March 2023 – 30 April 2023 for the third payment.

However, the credit may not appear on a customers’ bill until the following month during these payment periods, this will depend on individual customer billing cycles.

I pay my bills monthly/bi-monthly, how will the credit be applied to my account?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

The credit will be automatically applied to your account. Should your first billable amount after the credit is applied to your account be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

The credit will appear on your applicable statement as:

  • Govt Electricity Credit 1 for the first payment
  • Govt Electricity Credit 2 for the second payment
  • Govt Electricity Credit 3 for the third payment

I pay my bills monthly/bi-monthly, why did I not receive €200 credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

The credit is applied to your bill inclusive of VAT, which will be broken down as per the below on your bill. This equates to a benefit of €200 after VAT.

Govt Electricity Credit 1 -€183.49
- VAT @9%  -€16.51
Govt Electricity Credit Total  -€200

I have a prepay meter, will I still receive the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance II Document)

Yes. The scheme will apply to all domestic electricity accounts, including pay as you go customers. SSE Airtricity will send customers a letter to explain how they can redeem their credits in November. Due to the inbuilt monetary limits on the meters, it will require the credit to be redeemed over three separate vend transactions for each Government Electricity Credit Payment.

SSE Airtricity will notify customers on the vend receipt when each Government Electricity Credit is available. 

I have a prepay meter, when will I receive the payment?

You’ll receive three €200 credits between November 2022 and April 2023. There will be an approximate two month gap between each credit to your account.

There will be a message on your vend receipt when each credit has been made available however, these are the dates that we will be working towards:

  • €200 Government Electricity Credit 1 to be available by 4 November 2022
  • €200 Government Electricity Credit 2 to be available by 12 January 2023
  • €200 Government Electricity Credit 3 to be available by 9 March 2023

I have a prepay meter, how will I know when I have received the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Prepay customers will be notified by SSE Airtricity via a message on your top-up note/vend receipt to inform you that the credit has been applied to the account.

The notice will appear on your applicable vend receipt as:

  • Govt Elec Scheme 1/3 - see sseairtricity.com for the first payment
  • Govt Elec Scheme 2/3 - see sseairtricity.com for the second payment
  • Govt Elec Scheme 3/3 - see sseairtricity.com for the third payment

I have a prepay meter, what do I need to do to activate the credit?

Due to the inbuilt monetary limits on the meters, it will require the credit to be redeemed over three separate transactions.

When a Government Electricity Credit is made available, please follow these steps:

Step 1: Top up your electricity meter by a minimum of €10* to activate your credit. You’ll receive the maximum top up amount of €100** including €90 Electricity Credit. The remaining €110 credit will remain on the top up system until you top up again.

Step 2: When you top up again by a minimum of €10*, you’ll receive a further maximum top up amount of €100** including an additional €90 Electricity Credit.

Step 3: You’ll receive your final €20 Electricity Credit on your next top up of a minimum of €10*.

* €10 is the minimum top up credit spend.
**The maximum top up credit applied at any one time is €100. You’ll need to purchase a minimum €10 top up to retrieve the maximum credit amount.

Working Example:

Customer purchases top up

Government Electricity Credit €200

Top up value
(Maximum vend limit in one go is €100)

€10 €90 (€110 Gov credit left) €100
€10 €90 (€20 Gov credit left) €100
€10 €20 (€0 Gov credit left) €30

My electricity bill is included in my rent, will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

For operational reasons the scheme can only credit the domestic electricity account holder. The Department of the Environment, Climate and Communications advise as follows:

The Department of the Environment, Climate and Communications is working with the Department of Housing, Local Government and Heritage, and the Residentials Tenancies Board (RTB) to publicise and increase awareness of the Electricity Costs Emergency Benefit Scheme to ensure those in rented accommodation who hold the electricity account receive benefit from the payments.

In the event that a dispute should arise, there are existing dispute resolution mechanisms provided by the RTB to landlords and tenants. The RTB encourages parties to engage with its mediation service where agreements are reached in over 70% of cases.

Who should I contact if I don’t receive the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

Suppliers will place further information on their websites with the exact dates the credit will show on their customers Electricity Bills. The date you receive your credit will depend on the date that your supplier normally sends you your bill.

If you haven’t received your credit by 31 January 2023 for the purposes of the first payment period, 31 March 2023 for the purposes of the second payment period and 31 May for the third payment period, you should contact your electricity supplier in the first instance.

Our Customer Support Team are available Monday to Friday 8.00am to 8.00pm, on 0818 81 22 20 or for more contact information click here.

Can the credit be used to re-connect electricity supply?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

Yes. The credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).

Can the credit be used to pay off debt?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

Yes. The credit can be used to pay off debt that a domestic customer has on their electricity account.

Can the credit be used to pay off my gas debt?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

No. The credit cannot be used towards gas debt. The scheme has been designed as a payment to be made in the form of a credit to each domestic electricity account holder in Ireland. The scheme uses this single eligibility criteria to enable payments to be made to benefit the broadest range of households (many households do not have a gas connection) from relief on their energy bills.

My account is currently paid up to date or in credit – how can I access the government credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

What if I switch electricity supplier, will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

Yes. For the purposes of the first payment period, if you switch electricity supplier between 27 October 2022 and 31 December 2022, it is the supplier you were with on 27 October 2022 that will be responsible for providing you with the credit.

For the purposes of the second payment period, if you switch between 20 December 2022 and 27 February 2023, it is the supplier you were with on 20 December 2022 that will be responsible for providing you with the credit.

For the purposes of the third payment period if you switch between 27 February and 30 June, it is the supplier you were with on the 27 February that will be responsible for providing you with the credit. A supplier may apply the credit to your closing bill if applicable or credit you back via the means by which you pay your bills.

If there is a change in account holder (i.e. if I move out), will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

It is the account holder registered to SSE Airtricity on the 27 October 2022 for the purposes of the first payment period, 20 December 2022 for the purposes of the second payment period and 27 February 2023 for the third payment period who is eligible to receive the credit(s).

If there is a change in account holder (i.e. if I move out), will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

No. It is the electricity supplier that you are registered with on 27 October 2022 for the purposes of the first payment period, 20 December for the purposes of the second payment period and 27 February 2023 for the purposes of the third payment period, that will be responsible for providing you with the credit(s).

Customers will not be credited twice in each of the respective payment periods.

Will people with multiple residences, for example holiday homes, be eligible?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

The scheme will apply to every domestic electricity account holder. This means that holiday homes with a domestic electricity account in Ireland will be included in the scheme. The scheme uses the above single eligibility criteria, enabling payments to reach customer accounts as early as possible.

Is the scheme means tested?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

No. It is not means tested, as the application of such criteria would override the automatic nature of the current scheme, be cumbersome for customers by requiring formal application and significantly delay the automatic crediting of customer accounts.

What if I have contacted my supplier and still need help?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme II Guidance Document)

If you cannot resolve the issue with us, you can contact the CRU’s Customer Care Team for assistance. The CRU provides a free and easy to use complaint resolution service for customers with unresolved complaints.

We will deal with all complaints as quickly as possible and provide you with an outcome that is clear and easy to understand.

Please note that you have to complete your supplier’s complaint process first – this makes sure they have an opportunity to address the issue first.