€200 Government Support Scheme

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€200 Government Support Scheme

Who is eligible?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

The scheme will apply to all domestic electricity accounts which are registered with an electricity supplier in the Republic of Ireland. This means that all registered customers with a classification of DG1 (urban domestic customers) or DG2 (rural domestic customers) on the 29 March 2022 will be eligible.

How do I sign up?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts.

Customers do not need to contact SSE. For credit pay (billpay) customers, the credit will be applied automatically to your SSE account and will appear on your bill. For Prepay customers, SSE will send you a letter in April to explain how you can redeem the credit.

When will I receive the payment?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Account holders will be credited between 1 April 2022 and 30 June 2022.

I pay my bills monthly/bi-monthly, how will the credit be applied to my account?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

The credit will be automatically applied to your account as a credit. Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

It will appear on your applicable statement as Govt Electricity Credit 200.

My account is currently paid up to date or in credit – how can I access the government credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

Why did I not receive €200 credit on my bill?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

The credit is applied to your bill before VAT as €176.22. This equates to a benefit of €200 after VAT. 

I have a prepay meter, how will I know when I have received the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Prepay customers will be notified by letter in early April. Due to the inbuilt monetary limits on the meters, it will require the credit to be redeemed over three separate transactions over the space of a few days.

I have a Prepay meter what do I need to do to activate my Government Electricity Credit?

Step 1: From early April, top up your electricity meter by a minimum of €10* to activate your credit. You’ll receive the maximum top up amount of €100** including €90 Electricity Credit (Free Vend). The remaining €110 credit will remain on the top up system until you top up again.

Step 2: When you top up again by a minimum of €10*, you’ll receive a further maximum top up amount of €100** including an additional €90 Electricity Credit (Free Vend).

Step 3: You’ll receive your final €20 Electricity Credit (Free Vend) on your next top up of a minimum of €10*.

* €10 is the minimum top up credit spend.
**The maximum top up credit applied at any one time is €100. You’ll need to purchase a minimum €10 top up to retrieve the maximum credit amount.
Please see below working examples:

Working Example 1:



Customer purchases 
top up Government Electricity Credit €200 Top up value
(Maximum vend limit in one go is €100)
€10 €90 (€110 Gov Credit left) €100
€10 €90 (€20 Gov credit left) €100
€10 €20 (€0 Gov credit left) €30

My electricity bill is included in my rent, will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

For operational reasons the scheme can only credit the domestic electricity account holder.

The Department of the Environment, Climate and Communications advise as follows:

The Department of the Environment, Climate and Communications is working with the Department of Housing, Local Government and Heritage, and the Residentials Tenancies Board (RTB) to publicise and increase awareness of the Electricity Costs Emergency Benefit Scheme to ensure those in rented accommodation who hold the electricity account receive benefit from the payment. In the event that a dispute should arise, there are existing dispute resolution mechanisms provided by the RTB to landlords and tenants. The RTB encourages parties to engage with its mediation service where agreements are reached in over 70% of cases.

Can the credit be used to pay off debt?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Yes, the credit can be used to pay off debt that a domestic customer has on their electricity account.

Can the credit be used to re-connect electricity supply?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Yes, the credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).

Who should I contact if I don’t receive the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

The date you receive your credit will depend on the date that your supplier normally sends you your bill. If you haven’t received your credit by 30 June 2022, you should contact our Customer Support team, Monday to Friday 8.00am to 8.00pm, on 0818 81 22 20 or visit our help centre on our website at https://www.sseairtricity.com/ie/home/help-centre/.

What if I switch electricity supplier, will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

Yes, if you switch electricity supplier between 29 March 2022 and 30 June 2022, it is the supplier you were with on 29 March 2022 that will be responsible for providing you with the credit. A supplier may apply the credit to your closing bill if applicable.

If I switch supplier, will I receive the credit twice?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

It is the electricity supplier that you are registered with on 29 March 2022 that will be responsible for providing you with the credit. Customers will not be credited twice.

Will people with multiple residences for example holiday homes be eligible?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

The scheme will apply to every domestic electricity account holder. This means that holiday homes with a domestic electricity account in Ireland will be included in the scheme. The scheme uses the above single eligibility criteria.

Is the scheme means tested?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

No, the scheme is not means tested, as the application of such criteria would override the automatic nature of the current scheme, be cumbersome for customers by requiring formal application and significantly delay the automatic crediting of customer accounts.

If there is a change in account holder (i.e. if I move out), will I still get the credit?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

It is the account holder registered to SSE on the 29 March 2022 who is eligible to receive the credit.

What if I have contacted my supplier and still need help?

(Advised from the Commission for Regulation of Utilities: Electricity Costs Emergency Benefit Scheme Guidance Document)

If you cannot resolve the issue with us, you can contact the CRU’s Customer Care Team for assistance.

The CRU provides a free an easy-to-use complaint resolution service for customers with unresolved complaints. The CRU will deal with all complaints as quickly as possible and provide you with an outcome that is clear and easy to understand. Please note that you have to complete your supplier’s complaint process first – this makes sure they have an opportunity to address the issue first.