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All Understanding Your Bill topics

Why are there two different rates on my bill?

You may have two different rates on your bill if any of the following happened during your billing period:

  • Your introductory period ended and you went onto our standard rates
  • Our rates changed (we’ll always notify you first if this happens)
  • You changed your payment method to or from direct debit
  • You signed up to or cancelled eBilling

Paying by direct debit and signing up to eBilling will give you the lowest rates possible – you can add these discounts to your account at any time.


Pay your bill your way. We have lots of payment options including online, bank, post office, cheque and phone.

Learn more about ways to pay

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