SSE Airtricity: Covid-19 Update

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Covid 19 update: Our commitment to you

Last Updated: 2 April


At SSE Airtricity we’re committed to supporting efforts to limit and delay the spread of Coronavirus (Covid-19) and the wellbeing of our colleagues, customers and the communities we serve is our number one priority. Please be assured we’re operating as normal and our priority remains maintaining our service and power to our customers and helping people to stay safe and healthy.

Our Customer Care Team:

We’ll continue to provide our full customer service to our customers over the phone and via our online channels. Some slight temporary delays may be experienced in contacting us as we help our staff set up for home working, and as we assist vulnerable customers, so we would ask you to bear with us. We’re here to answer your questions

  • Call 1850 40 40 70 - Monday to Friday 8am to 8pm
  • Live Chat - Monday to Friday 8am to 8pm and Weekends and Bank Holidays 10am - 6pm
  • Facebook chat @sseairtricity and Twitter @sseairhelp – Monday to Friday 8am – 8pm and Weekends and Bank Holidays 10am – 6pm.
  • Email us at customerservice@sseairtricity.com
  • Gas Boiler Repairs Priority Appointments – Call 1850 81 81 70 Monday to Friday 8.30am to 5.30pm (exc Bank Holidays)
  • Check out our list of Covid-19 Frequently Asked Questions.

Concerns about paying your energy bills:

We understand this is a challenging and uncertain time for many of our customers. If you have concerns about paying your energy bills, we are committed to working with you to find a resolution together. We will not be disconnecting any of our customers throughout this time. To speak with a member of our team simply call us on 1850 40 40 70.

Meter readings suspended:

In keeping with Government and HSE advice on social and physical distancing, ESB Networks and Gas Networks Ireland have currently suspended meter readings for a period.

  • If you would like to submit a meter reading and it is safe to do so, simply make a note of your reading from your gas or electricity meter, or both. If you need help on how to read your meter, visit our meter reading page.
  • Submit your meter reading online
  • We’ll use your reading to more accurately calculate the energy you’ve used for your next bill.

Important information for Pay As You Go Gas Customers on Emergency Credit:

  • The amount of Emergency Credit for gas offered to a customer is now €100 for a period of time.
  • However, you must vend to activate the new emergency gas credit, meaning you must bring your Pay As You Go card to any Post Office, Postpoint or Payzone outlet (a vend of €0 is accepted)
  • Once the credit on the meter drops to a low level you will be offered ‘Emergency Credit’.
  • This can be borrowed until you can buy some more credit.
  • When you want to use your Emergency Credit, insert your Gas Card into the meter. When the Emergency Gas Credit is offered, you can accept it by pressing the red Button A.
  • If you’re already in emergency credit, this must be cleared before you can avail of the new emergency measures of €100.
  • Find more information on prepayment meters, how to access emergency credit or visit Gas Networks Ireland.

Prepayment Electricity Customer

We recommend that you always keep your electricity meter topped up. Where possible, we advise customers who can, to top up online.  

Self-Service through your online Account

As you can appreciate, our priority is to focus our efforts on ensuring we take the care of our most vulnerable customers and those with prepayment meters. To help us assist as many people as possible, we’d kindly ask you, where possible, to register your online account, where you can manage your account through our self-service application.

Our online self-service website allows you to undertake many of your day to day interactions with us. To make sure we can quickly deal with our most in need customers, we’d ask that, where possible, you log on to your online account first. You can log in or register here.

We’ll continue to provide regular updates here and via our Facebook and Twitter feeds.

Additional Information

Please be assured our priority remains maintaining our service and power to our customers and helping people to stay safe and health,