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Pre Paid Meters

Code of Practice on Pre Paid Meters

We will ensure our customers understand our Pre Paid meter charges.

Pre Paid meters are an easy way to pay for your gas and electricity.

  • The meter is pay-as-you-go - no direct debit or security deposit.
  • It allows you to pay for your energy supply before you use it. 
  • It can help you to manage arrears.

When we install a Pre Paid meter we will provide you with details of our gas or electricity charges. You can also see full details of current charges here. We’ll also let you know upfront of any additional charges in connection with your Pre Paid meter(s) when you sign up. .

Customers will receive an annual statement; customers with an outstanding balance will also receive a statement three times a year.

Criteria to qualify for a Pre Paid meter are currently as follows:

  • 24-hour meter – with no critical care/life support facility on the premise.
  • The account holder will be made aware of our Code of Practice on Vulnerable Customers.
  • The main criterion is that the customer must show financial difficulty in paying their account.

If you do not meet these criteria, (for example, you are a critical care customer), other options are available to you, such as payment plans/arrangement. For details of these options, contact our Customer Service Team on 1850 81 22 20. We are open Monday to Friday from 8am to 8pm. These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.


Topping up

When a Pre Paid meter is requested you will be issued with a pay-as-you-go-card for topping up – please keep this safe. If you do not have a pay-as-you-go card please contact our Customer Service Team on 1850 81 22 20 and we’ll issue you with one. We are open Monday to Friday from 8am to 8pm. These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.

You can top up online through sseairtricity.com or make a payment at any PayPointPayzone or An Post outlet. You can view approved Payzone outlets at: payzone.ie/paywithpayzone. Please be aware that using an unauthorized vending facility may cause difficulties with your supply.

When you buy a top-up you will be given a power code (usually a 20-digit number).

If you lose your power code before keying it into the meter, you can ring our Customer Service team on 1850 81 22 20 and we will re-issue the power code to you, free of charge. We are open Monday to Friday from 8am to 8pm. These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.

Alternatively, you can return to your PayPoint, Payzone or An Post agent who will re-issue you with your last receipt free of charge.

FRIENDLY CREDIT

Weekdays – If your credit runs out after 4pm, Monday to Thursday, the supply will stay on until 9am the following day.

Weekends – If your credit runs out after 4pm on a Friday, the supply will stay on until 9am* the following Monday.

Holidays – For holidays: 1 January, 17 March, Christmas Eve, Christmas Day, St. Stephen's Day and 31 December - if you run into friendly credit over those days, the the supply will stay on until 9am* the following day. 

*Please add 1 hour during Summer Time (when the hour goes forward).

Remember the next time you top up, the amount of friendly credit used will be deducted in full from your top up payment.

EMERGENCY CREDIT

If you run out of credit outside of the hours listed in friendly credit you will start to use the emergency credit. Emergency credit is set at €5 and gives you time to purchase credit from one of our authorised outlets. When the emergency credit has run out the supply to your premise will disconnect.

Remember the next time you top up, the amount of friendly credit used will be deducted in full from your top up payment.

Important information on standing charges:
If you are away from your home for a period of time, standing charges and other charges will continue to be deducted from your meter credit. Please ensure you have enough credit on your meter at all times.

Useful Information

Moving house?
Don’t top up more than you need to when you are making arrangements to move house. We are unable to refund you for any unused credit left on the meter when you move. If you experience difficulty or have any questions please contact our Customer Service Team on 1850 81 22 20.

What happens when the electricity price changes?
Power codes usually have 20-digits. However when you buy a top-up after a change in electricity prices you will be given a special 40 or 60-digit power code. This will credit your meter with your top-up amount while updating it with the new price details.

What if I have previous arrears on my account?
If you have any arrears, a percentage of each top-up you buy goes towards reducing the arrears until they are cleared. We will send you a statement of your arrears at least 3 times a year until this is cleared. In addition, you will also receive an annual statement, which will show the amount of energy you have used and the amount of credit you have bought.