SSE Airtricity: Cookies

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Cookies

This is the cookie policy for www.sseairtricity.com. It applies to information collected and used by SSE Airtricity, which is a trading name of SSE Airtricity Limited, SSE Airtricity Energy Supply (NI) Limited and SSE Airtricity Gas Supply (NI) Limited which are members of the SSE Group. SSE Airtricity Home Energy Services is our dedicated Boiler & Home Services Division. When we refer to 'SSE', 'we', 'us', and 'our', we mean any of those SSE entities, as appropriate. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Policy as 'cookies'.

Please review this Cookie Policy and our Privacy Notice here.

Manage Cookie Settings

What are cookies?

Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.  

Cookies can be considered as 'first party' or 'third party' cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user (for example, cookies placed by SSE Airtricity for www.sseairtricity.com. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.

Cookies can also be considered as 'persistent' or 'session' cookies depending on their duration. Persistent cookies remain on a user's device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.

Why do we use cookies?

We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website:

  • Make our website as easy and intuitive as possible for you to use
  • Monitor and analyse website usage and performance so we can measure the effectiveness of our website and improve it (including security)
  • Remember choices you make when visiting our website and recognise you when you return so you don't have to remind us
  • Remember certain information about your browsing activity on our website, such as the web pages you have viewed and your preferences. This information can then be used to personalise and improve the way you interact with our website (for example, displaying content we think might be relevant to you based on your previous activity) and inform you of special offers and promotions tailored to your interests (where you have consented to receiving marketing communications from us).

What types of cookies do we use?  

The cookies used on our website can be broken down into four categories:

  • Strictly necessary
  • Performance
  • Functional
  • Targeting (advertising)

Strictly necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.

Performance

These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.

If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.

Targeting (advertising)

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone's past visits to this website. To opt out of this type of advertising you can use this free Google tool.

Managing cookies

When you visit our websites, you will be presented with a cookie banner. It gives you the choice to accept the use of cookies on the site or not. It will also present you with a link to our cookie manager. Through the cookie manager, you can choose to opt-in or opt-out of the types of cookies active on our sites. You can also find out a bit more about what we use them for. Our cookie manager will only remember your preferences for our site for the specific browser that you're using at that time.

You can also manage your cookie preferences at any time via this link: Manage Cookie Settings

If you wish to change your cookie settings generally, you can delete cookies stored on your computer or change your privacy settings at any time via your browser settings.

Cookie list

Strictly Necessary Cookies

FIRST-PARTY  
Host Name Details
www.sseairtricity.com ssi--sessionId Description:It is a technical cookie and is used to search the website.
    Lifespan:a year
my.sseairtricity.com JSESSIONID Description:General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
    Lifespan:Session
id.ossapi.sseairtricity.com ApplicationGatewayAffinityCORS Description:Azure Application Gateway uses gateway-managed cookies for maintaining user sessions.
    Lifespan:Session
www.sseairtricity.com _dc_gtm_UA-xxxxxxxx Description:This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
    Lifespan:a few seconds
id.ossapi.sseairtricity.com idsrv.session Description:This cookie is associated with IdentityProvider3, a GitHub framework that facilitates single sign-on and access control for web applications and APIs.
    Lifespan:Session
account.sseairtricity.com ARRAffinitySameSite Description:This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
    Lifespan:Session
www.sseairtricity.com OptanonConsent Description:This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
    Lifespan:a year
id.ossapi.sseairtricity.com .AspNetCore.Antiforgery Description:This cookie is used by the antiforgery system and is part of a security system that is necessary when using cookie-based authentication.
    Lifespan:Session
account.sseairtricity.com ARRAffinity Description:This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
    Lifespan:Session
id.ossapi.sseairtricity.com ApplicationGatewayAffinity Description:Azure Application Gateway uses gateway-managed cookies for maintaining user sessions.
    Lifespan:Session
id.ossapi.sseairtricity.com idsrv Description:This cookie is associated with IdentityProvider3, a GitHub framework that facilitates single sign-on and access control for web applications and APIs. This cookie is the authentication cookie.
    Lifespan:Session
www.sseairtricity.com SECSESSID Description:This session cookie is essential for the operation of our websites. It assigns an identification number to each visitor so they can navigate the site correctly.
    Lifespan:Session
www.sseairtricity.com ssi--lastInteraction Description:It is a technical cookie and is used to search the website.
    Lifespan:a few seconds
www.sseairtricity.com eupubconsent Description:This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.
    Lifespan:5 months
www.sseairtricity.com OptanonAlertBoxClosed Description:This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
    Lifespan:a year
account.sseairtricity.com _dc_gtm_UA-xxxxxxxx Description:This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
    Lifespan:a few seconds
THIRD PARTY  
Host Name Details
www.communicatoremail.com .ASPXANONYMOUS Description:This cookie is used by sites using the .NET technology platform from Microsoft. It enables the site to maintain an anonymous user-id to track unique users within a session without them logging in or otherwise identifying themselves.
    Lifespan:2 months
webclient.sse.co.uk cf_ob_info Description:This cookie is associated with sites using CloudFlare. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information.
    Lifespan:a few seconds
cdn.sitesearch360.com ssi--sessionId Description:It is a technical cookie and is used to search the website.
    Lifespan:a year
cdn.sitesearch360.com ssi--lastInteraction Description:It is a technical cookie and is used to search the website.
    Lifespan:a few seconds
webclient.sse.co.uk cf_use_ob Description:This cookie is associated with sites using CloudFlare. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information.
    Lifespan:a few seconds
www.communicatoremail.com .ASPXANONYMOUS Description:This cookie is used by sites using the .NET technology platform from Microsoft. It enables the site to maintain an anonymous user-id to track unique users within a session without them logging in or otherwise identifying themselves.
    Lifespan:2 months
www.communicatoremail.com ASP.NET_SessionId Description:General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.
    Lifespan:Session

Performance Cookies  

FIRST-PARTY  
Host Name Details
www.sseairtricity.com dtCookie Description:This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
    Lifespan:Session
account.sseairtricity.com _ga Description:This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 1 year.
    Lifespan:a year
www.sseairtricity.com dtSa Description:This cookie is used to save action names across pages so that performance can be monitored across pages.
    Lifespan:Session
my.sseairtricity.com _ga Description:This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 1 year.
    Lifespan:a year
account.sseairtricity.com _gid Description:This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid
    Lifespan:a day
www.sseairtricity.com _gclxxxx Description:Google conversion tracking cookie
    Lifespan:3 months
www.sseairtricity.com dtCookie Description:This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
    Lifespan:Session
www.sseairtricity.com dtPC Description:This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
    Lifespan:Session
www.sseairtricity.com dtLatC Description:This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
    Lifespan:Session
www.sseairtricity.com rxvt Description:This cookie is used to store two timestamps to determine session length and the end of a session.
    Lifespan:Session
www.sseairtricity.com _ga Description:This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 1 year.
    Lifespan:a year
www.sseairtricity.com _gat_UA-nnnnnnn-nn Description:This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
    Lifespan:a few seconds
www.sseairtricity.com _gid Description:This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
    Lifespan:a day
my.sseairtricity.com _gid Description:This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid
    Lifespan:a day

Functional Cookies  

FIRST-PARTY  
Host Name Details
www.sseairtricity.com ELOQUA Description:Eloqua Business Marketing platform - this cookie collects and transfers contact info from webforms to internal databases.
    Lifespan:a year
www.sseairtricity.com rxVisitor Description:This cookie is used to store an anonymous ID for the user to correlate across sessions on the world service.
    Lifespan:Session

Targeting Cookies 

THIRD PARTY  
Host Name Details
eloqua.com ELOQUA Description:This domain is owned by Oracle for the delivery of online marketing services that were previously branded under the Eloqua name.
    Lifespan:a year
doubleclick.net IDE Description:This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
    Lifespan:a year
doubleclick.net test_cookie Description:This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
    Lifespan:a few seconds
youtube.com VISITOR_INFO1_LIVE Description:This cookie is used as a unique identifier to track viewing of videos
    Lifespan:6 months
youtube.com CONSENT Description:YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
    Lifespan:3 years
eloqua.com ELQSTATUS Description:This domain is owned by Oracle for the delivery of online marketing services that were previously branded under the Eloqua name.
    Lifespan:a year
mathtag.com uuid Description:This domain is owned by MediaMath Inc. a US based digital advertising business.
    Lifespan:a year
youtube.com YSC Description:YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
    Lifespan:Session
www.google.com _GRECAPTCHA Description:This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.
    Lifespan:6 months

Last updated: 25/11/2021

Who should I contact with a question or a complaint?

If you would like to contact us in relation to your rights or if you are unhappy with how we've handled your information, yo may contact us by sending a letter:

Republic of Ireland

Data Protection Specialist
SSE Airtricity,
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18,
D18 W688

Northern Ireland

Data Protection Specialist
SSE Airtricity,
3rd Floor Millennium House,
17-25 Great Victoria Street,
Belfast
BT2 7AQ

or sending an email to irelanddataprotection@sse.com.

If you would like to contact our Data Protection Officer, you may do so using the following details:

  • Email: dpo@legal.sse.com
  • Phone: 0345 070 7378
  • Postal: Data Protection Officer,
    No. 1 Forbury Place,
    43 Forbury Road,
    Reading,
    RG1 3JH