Your direct debit will be taken out of your account usually around 14 days after your bill is issued. This is shown as the Payment Due Date on your bill.
Where are my usage details or meter readings?
What is a standing charge?
What other charges might I be billed for?
What is a 'Reversal'?
How do I check the balance on my account?
Notification of Gas Pass-Through Charges Change
How are gas tariffs calculated?
Why is my bill estimated?
I don't think the amount on my bill is right - what should I do?
How long do I have to pay my bill?
When will my direct debit be taken out of my account?
How are electricity tariffs calculated?
Changes to Standard Variable Electricity Tariffs
Monday to Friday