You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due Date' on the front of your bill.
If your circumstances have changed and you’re having trouble paying your bill, let us know as soon as possible to avoid any extra charges.
If you’re a direct debit customer make sure to do this at least 5 days before your payment is due so we can stop your direct debit from being initiated.
Where are my usage details or meter readings?
What is a standing charge?
What other charges might I be billed for?
What is a 'Reversal'?
How do I check the balance on my account?
Notification of Gas Pass-Through Charges Change
How are gas tariffs calculated?
Why is my bill estimated?
I don't think the amount on my bill is right - what should I do?
How long do I have to pay my bill?
When will my direct debit be taken out of my account?
How are electricity tariffs calculated?
Changes to Standard Variable Electricity Tariffs
Monday to Friday