How is my bill calculated?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

How is my bill calculated?

Your bill is calculated by subtracting your previous reading from your present reading to work out how many units of electricity you have used.

For smart interval customers we receive 30-minute usage daily and this will be used to calculate your total usage for your billing period.

Sample Bill

We then calculate your bill using the following tariffs and charges:

  • We then calculate your bill using the following tariffs and charges:

  • Units – the amount of electricity you have used from your previous bill to your present bill.

  • Standing charge – a daily charge which is calculated by the amount of days in your billing period.

  • PSO Levy – Public Service Obligation cost. This charge is calculated based on your MIC.

  • Capacity Charge – if applicable. Please visit ‘What is the Capacity Charge and how does it work?’ section for more information.

  • VAT – charged at 13.5%.

0818 81 21 44 

Monday to Friday