Why is my bill so high?

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Help Centre

Why is my bill so high?

When an unexpected high bill arrives, many customers suspect that their meter is faulty, but this is very rarely the case. The most common reasons for a high bill are the following:

  • You may be comparing a winter bill to a summer bill.
  • It may be a ‘catch up’ bill following a low estimated reading from your previous bill(s).
  • Changes in operational circumstances within your business. i.e. opening hours, equipment etc.

If you are worried about a high bill, please contact the Customer Service Team with your own meter reading and we will be happy to investigate it for you. 

0818 81 21 44 

Monday to Friday