Understanding Your Bill

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Help Centre

All topics

Billing

How often will I be billed?

Depending on your meter type, you will be billed monthly or bi-monthly.

If you have an interval quarter hourly meter (QH meter) you will be billed monthly and we cannot change this billing cycle due to the meter type.

If you wish to change your billing cycle just contact our dedicated Business Energy Team.  

How do I get a copy of a previous bill?

If you have an SSE Airtricity online account you can login and view and download PDF copies of previous bills. If you don’t have an online account, you can register here.   

How do I check the balance on my account?

If you have an online account you can login and view the amount of your last bill and any transactions since that bill was issued. If you don’t have an online account you can register here

Alternatively, you can contact our Business Energy Team to request the balance on your account. You will need your account number or MPRN which is located on the top of your bill. 

I’m having difficulty paying my bill, what should I do?

If you are having difficulty paying your bill, please contact our Business Energy Team immediately to arrange a suitable payment plan.

Payment terms are 14 days after the day that the bill has issued. If a disconnection is issued, you will need to pay the full amount of the arrears, in addition to disconnection and reconnection charges to have your electricity supply reconnected. 

What is Maximum Import Capacity (MIC)?

Maximum Import Capacity (MIC) is the maximum electricity demand level that can be catered for by your connection to our network. MIC is stated in kilovolt-amps, but this value is, in most cases, similar to the number of kilowatts that may be catered for by the connection.

We offer connections that provide for many different levels of electricity usage. When applying for a new connection, you need to specify the maximum electricity demand level you require and this level is then written into the Connection Agreement as the MIC.  

What is the PSO Levy?

The Public Service Obligation Levy (PSO) is mandated by the Irish Government and approved by the European Commission to support the generation of electricity from sustainable, renewable and indigenous sources.

The levy is calculated and certified annually by the Commission for Regulation of Utilities (CRU) in accordance with relevant legislation and all energy suppliers are required to collect this levy from customers. For further information please visit cru.ie. 

What are the PSO levy rates for business customers?

The amount of PSO you pay for your business premises is based on your Maximum Import Capacity (MIC).

The PSO levy rates for businesses from 1st of October 2019 to 30th September 2020 are:

  • PSO where MIC < 30kVA = €10.35 per month (reduced from €11.97) 
  • PSO where MIC => 30kVA = €1.22 per kVA per month (reduced from €1.32) 

What is the Capacity Charge and how does it work?

The Capacity Charge applies to large businesses with a Low Voltage Maximum Demand meter.

The charge relates to each unit of electricity used during the hours of 17:00-19:00 Monday to Friday during the Winter months: (1st November – End of February, inclusive)

It is designed to reflect the high cost of producing electricity during these hours - as there is the most demand on the electricity network at these times.

How will the capacity charge appear on my bill?

The minimum charge that appears on Low Voltage Maximum Demand bills is 30kw. Every additional kW you use above 30kW, during these times will incur a capacity charge. You may be able to reduce the electricity demand on your premises during these hours by:

  • using equipment at alternate hours
  •  rescheduling tasks outside maximum demand periods
  •  avoid large loads operating at the same time
  •  using backup generators if possible
  •  Or re-visiting your opening hours

The formula used to calculate your capacity charge is: The MIC x Capacity Charge Rate x Number of Days in the billing period = the capacity charge for that billing period.

Why are some bills higher than others?

There are a number of reasons why your bill may be higher than expected. Here are the most common reasons for a higher bill:

  • Estimated readings – was your last bill based on an estimated reading? You can check this by reviewing the back of your latest invoice and see if there was (E) beside the previous reading this would indicate that your last bill was estimated. It may have been too low, and this bill is simply ‘catching up’.
  • A change in operating hours? – If you have changed your operating hours, this could cause a spike in your recent bill. Even 1 hour extra per day can add 15% to your bills.
  • Seasonal Changes? – Are you comparing your winter bill to a summer bill? It is quite common to get a higher bill in winter when heating and lighting are used for longer periods.
  • New equipment? – Additional electrical equipment such as electric heating, air conditioning or lighting usually means more electricity is being used which can generate bigger bills.

Notification of Gas Pass-Through Charges Change

Notification of Gas Pass-Through Charges Change 2019/20

As indicated in your gas supply contract, the gas charge within your tariff reflects your risk management approach e.g. fixed gas price, for the contract duration. You can also see this in the pricing proposal, SSE Airtricity gas supply contract provided for regulated Pass-Through charges and how these charges would be treated under the contract.

What are Pass-Through Charges?

Pass-Through charges are relevant third-party costs, charges, taxes, duties, levies, tariffs or any government-imposed charges, which relate to the supply and distribution of electricity to a building including, but not limited to, transportation and distribution use of system charges and VAT.

Pass-Through charges are used to pay for common services for all gas consumers and these charges are subject to approval from the Regulator. The changes in these charges apply to all suppliers equally.

The Distribution and Transmission Transportation Pass-Through charges for the 2019/2020 period will be applied to your bill from 01 October 2019 and the effect of these changes on your current contract prices are set out below;

Gas Networks Ireland (“GNI”) Distribution Tariffs for Gas Year 2019/2020

  • Capacity Charges have decreased circa 1.68% compared to the 2018/19 charges.
  • Commodity Charges have decreased circa 4.67% compared to the 2018/19 charges.

Gas Networks Ireland Transmission Tariffs for Gas Year 2019/2020

  • The transmission capacity charge for UK gas has decreased from €715.863 to €669.003 €per peak day MWh (-6.55% decrease on Oct 18 charge).
  • The transmission commodity charge has decreased from 0.348 to 0.319 € per MWh (-8.33% decrease on Oct 18 charge).

UK Gas Transmission Transportation Charges 2019/20

  • The revised level of the National Transmission System (“NTS”) System Operator (“SO”) exit commodity charge is 0.0122 p/kWh, an increase of 33% compared to the Oct 2018 charge (0.0092 p/kWh) - an increase of 0.003 p/kWh.
  • The revised level of the NTS Transmission Owner (“TO”) exit commodity charge is 0.0226 p/kWh, an increase of 4.15% compared to the Oct 2018 charge (0.0217 p/kWh) – an increase of 0.0009 p/kWh.
  • The revised level of the NTS SO exit capacity charge for Moffat Interconnector is 0.0017 p/peak day kWh, which is an increase compared to the current charge of 0.0001p/peak day kWh.

The Gas Networks Ireland (GNI) Distribution and Transmission transportation charges are regulated and approved by the Commission for Regulation of Utilities (“CRU”). The UK National Transmission System (NTS) Charge is published by National Grid and approved by the Office of Gas and Electricity Markets (Ofgem).

The changes in Distribution and Transmission Transportation Pass-Through charges vary, the exact change in your bill will depend on your tariff type and consumption pattern. All the new charges will be applied to your bills for consumption from 01 October 2019.

If you would like a copy of the document sent to you directly, have any questions about your new tariffs or any other aspect of your service from SSE Airtricity, we would be happy to help. Contact our Corporate Accounts Team on 1850 92 77 75^ for Large Business Customers and 1850 81 21 44^ for small, medium and enterprise customers.

^Calls charged at Lo Call rate. Rates from mobiles and landlines may vary. Please check with your operator.

Commercial Electricity Contract Customers: Notification of Pass-Through Charges Change

Commercial Electricity Contract Customers: Notification of Pass-Through Charges Change

The unit price (i.e. the kilowatt hour (kWh) rate) SSE Airtricity charge you in your electricity supply contract includes both the SSE Airtricity energy charge and regulated pass-through charges. Our SSE Airtricity energy charge will follow the agreed contractual risk management strategy which means a fixed energy price, for the duration outlined in your contract. It also means pass-through cost will only change with approval by the Regulator, the Commission for Regulation of Utilities (“CRU”).

The pass-through charges charged by ESB Networks, Eirgrid and the Single Energy Market Operator (SEMO) for the 2019 - 2020 period have now been approved by the regulator, and the changes to your contract prices are detailed below.

The changes will be applied to your existing prices for consumption from 1 October 2019.

There will also be a decrease in PSO levy for 2019/20, which has now been confirmed by the CRU. This will lead to a decrease in charges for all customers as you can see below.

What are Pass-Through Charges?

Pass-through charges are the charges that all electricity suppliers must pay other organisations in the Integrated Single Electricity Market (ISEM) when supplying electricity to customers, like those that we receive for the use of the ESB Networks and Eirgrid’s systems. Usually, ESB Networks and Eirgrid set these charges, subject to regulatory approval (i.e. the CRU), on an annual basis.

Pass-through charges (which are described in the attached glossary) include:

  • Transmission Use of Systems (TUoS);
  • Distribution Use of Systems (DUoS); 
  • Market Operator Charges; 
  • Imperfection Charges;
  • Supplier Capacity Charges
  • Electricity Tax
  • MIC charges*;
  • Standing Charge*;
  • Low Power Factor surcharge*;
  • PSO levy*; and
  • VAT*.
  • The Integrated Single Electricity Market (I-SEM)
* - these are shown as separate charges to your kWh tariffs on your bill.

How will the changes in pass-through charges impact my premises?

The level of pass-through charges applicable to your premises and the change in these charges from 1 October 2019 depends on the DUoS Group or “DG” number. All supply points connected to the electricity network have a DUoS Group. The DUoS Group is assigned by ESB Networks to the premises based on the network connection characteristics and metering configuration.

Dependent on the DUoS Group for the premise(s), the overall adjustment to your current rates from their current level can be seen in the table below.

How do I Identify my “DG” number?

The DUoS Group your site belongs to can be located at the top right-hand corner of your bill.

This is identified by the code:

  • DG1 & DG2
  • DG3 & DG4
  • DG 5
  • DG 6
  • DG 7
  • DG8
  • DG9
  • TCon

Once you have this information you can see the relevant changes in the pass-through charges for your premises listed below.

DUoS Group (DG1 and DG2)

Tariff Components Unit CHANGE
DG1 - Profile 1
Standing Charge € per day +0.0023
24hr kWh € per kWh +0.0060
NSH kWh € per kWh +0.0045
DG1 - Profile 2
Standing Charge € per day +0.0023
Day kWh € per kWh +0.0065
Night kWh € per kWh +0.0045
DG2 - Profile 3
Standing Charge € per day +0.0033
24hr kWh € per kWh +0.0061
NSH kWh € per kWh +0.0045
DG2 - Profile 4
Standing Charge € per day +0.0033
Day kWh € per kWh +0.0065
Night kWh € per kWh +0.0046

DUoS Group 5 (DG5) 

Profile 5 - General Purpose (24hr Metered)

Tariff Components Unit CHANGE
Standing Charge € per day +0.0033
Day Unit Rate € per kWh +0.0060
Night Unit Rate € per kWh +0.0045
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0002

The total net increase in the 24Hr kWh rate is 0.60 c/KWh and increase in night is 0.45c/kWh

DG5 QH

Tariff Components Unit CHANGE
Standing Charge € per day +0.0033
Day Unit Rate € per kWh +0.0066
Night Unit Rate € per kWh +0.0047
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0002

The total net increase in the kWh rate for Day is 0.66 c/KWh and increase in night is 0.47c/kWh

Profile 6 - General Purpose Nightsaver

Tariff Components Unit CHANGE
Standing Charge € per day +0.0033
Day Unit Rate € per kWh +0.0065
Night Unit Rate € per kWh +0.0046
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0002

The total net increase in the kWh rate for Day is 0.65 c/kWh and increase in night is 0.46c/kWh

DUoS Group 6 (DG6). MIC Less than 526kVA  

Low Voltage Max Demand (LVMD)

Tariff Components Unit CHANGE
Standing Charge € per day +0.0308
Capacity Charge € per kVA of MIC, per day +0.0012
Excess Capacity Charge (QH) € per kWh +0.2125
Excess Capacity Charge (NQH) € per excess kVA per month +0.2550
Day Unit Rate NQH € per kWh +0.0062
Day Unit Rate QH € per kWh +0.0062
Night Unit Rate NQH € per kWh +0.0048
Night Unit Rate QH € per kWh +0.0046
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0002

The total net increase in the kWh rate for day for LVMD NQH is 0.62 c/kWh and increase in night is 0.45c/kWh- For LVMD QH -Day rate increase is 0.62 c/kwh and increase night is 0.46 c/kwh.

DUoS Group 6 (DG6). MIC Greater than 526kVA

Low Voltage Max Demand (LVMD)

Tariff Components Unit CHANGE
Standing Charge € per day +0.0308
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh +0.2125
Excess Capacity Charge (NQH) € per excess kVA per month +0.2550
Day Unit Rate NQH € per kWh +0.0058
Day Unit Rate QH € per kWh +0.0058
Night Unit Rate NQH € per kWh +0.0048
Night Unit Rate QH € per kWh +0.0046
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0002

The total net increase in the kWh rate for NQH/QH day is 0.58 c/kWh and increase in NQH night is 0.48 c/kWh, increase night QH 0.46c/Kwh.

DUoS Group 7 (DG7). MIC Less than 526kVA

Medium Voltage

Tariff Components Unit CHANGE
Standing Charge € per day +0.0543
Capacity Charge € per kVA of MIC, per day +0.0004
Excess Capacity Charge (QH) € per kWh +0.0750
Day Unit Rate € per kWh +0.0057
Night Unit Rate € per kWh +0.0045
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0001

The total net increase in the kWh rate for day is 0.57 c/kWh and increase in night is 0.45 c/KWh.

DUoS Group 7 (DG7). MIC Greater than 526kVA

Medium Voltage

Tariff Components Unit CHANGE
Standing Charge € per day +0.0543
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh +0.0750
Day Unit Rate € per kWh +0.0055
Night Unit Rate € per kWh +0.0045
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0001

The total net increase in the kWh rate for day is 0.55c/kWh and increase for night is 0.45 c/kWh.

DUoS Group 8 (DG8) MIC Greater than 526kVA

38kV looped

Tariff Components Unit CHANGE
Standing Charge € per day +0.9104
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh +0.0375
Day Unit Rate € per kWh +0.0053
Night Unit Rate € per kWh +0.0045
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0001

The total net increase in the kWh rate for day is 0.53c/kWh and increase night is 0.45c/kWh.

DUoS Group 9 (DG9) MIC Greater than 526kVA

38kV tailed

Tariff Components Unit CHANGE
Standing Charge € per day +0.2593
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh +0.0375
Day Unit Rate € per kWh +0.0053
Night Unit Rate € per kWh +0.0045
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0001

The total net increase in the kWh rate for day is 0.53c/kWh and increase night is 0.45c/Kwh.

110KV (TCon). MIC Greater than 526kVA

Tariff Components Unit CHANGE
Standing Charge € per day 0.000
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh +0.0000
Day Unit Rate € per kWh +0.0051
Night Unit Rate € per kWh +0.0044
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month 0.0000
Network unauthorised usage charge € per excess kWh TBC

The total net increase in the kWh rate for day is 0.51c/kWh and increase for night is 0.44c/kWh.

Unmetered

24hr Profile 10

Tariff Components Unit CHANGE
DG3 - All kWh € per kWh +0.0057
DG4 - All kWh € per kWh +0.0057

Dusk to Dawn Profile 11

Tariff Components Unit CHANGE
DG3 - All kWh € per kWh +0.0050
DG4 - All kWh € per kWh +0.0050

Dusk to Midnight

Tariff Components Unit CHANGE
DG3 - All kWh € per kWh +0.0050
DG4 - All kWh € per kWh +0.0050

Public Service Obligation (PSO) Levy: Decrease Cost for 2019/20

The public service obligations (PSO) levy relates to the purchase by ESB of the output of certain peat generated electricity, in the interests of security of supply, and the output of certain generating stations using renewable, sustainable or alternative forms of energy, in the interests of environmental protection, in accordance with a Public Service Obligations Order made pursuant to the Electricity Regulation Act 1999.

ESB is required by the Irish government to make these purchases in the interests of security of supply and environmental protection. The levy is used to recover the additional costs to ESB and other suppliers in having to source a proportion of their electricity supplies from such generators.

Statutory Instrument No. 217 of 2002 (as amended) made under Section 39 of the Electricity Regulation Act 1999 requires that the Commission for Regulation of Utilities (CRU) calculates and certifies the costs associated with the PSO and sets the associated levy for the required period. This is done during the summer and resultant levy then applies from the 1 October. In some years (such as 2008) the PSO amount is small and the levy is set to zero.

The CRU has calculated the payment by customer category for the levy period 1 October 2019 to the 30 September 2020 to be as follows:

Customer Category Levy Amount(Per Annum) Levy Amount / Month % from 2018/19
Small Commercial Customers (MIC < 30kVA) €124.20/customer €10.35/customer -14%
Medium and Large customers (MIC ≥ 30kVA) €14.64/kVA €1.22/kVA -8%

If you have any further queries on the impact of changes in pass-through charges on your tariffs from 1 October 2019, or in relation to the services SSE Airtricity provide, please contact our Relationship Management Team on 1850 92 77 75^. For Small, Medium & Enterprise Business customers you can contact us on 1850 81 21 44^.

Glossary of Terms

Pass-through costs

Pass-through charges are the costs that all electricity suppliers must pay other entities in the Electricity Market when supplying electricity to customers such as those incurred for the use of the ESB Networks distribution and transmission systems.

Transmission Use of System (TUoS)

These are the costs all electricity suppliers pay Eirgrid to transport electricity from the generating station through the transmission grid to the distribution system (or to the customer’s site for the small number of customers connected to the transmission system). The transmission system is the high voltage system for the bulk movement of electricity. The charge, which is set by Eirgrid, is called the Transmission Use of System (TUoS) tariff and is regulated by the CRU.

Distribution Use of System (DUoS)

These are the costs all electricity suppliers pay ESB Networks to transport electricity through the distribution system to a customer’s site. The distribution system is the local part of the network that serves the customer. The charge which is set by ESB networks is called the Distribution Use of System (DUoS) tariff and is regulated by the CRU.

The Integrated Single Electricity Market (I-SEM)

The Integrated Single Electricity Market (I-SEM) is the wholesale market for Ireland and Northern Ireland. The previous market arrangements have been replaced since 1st October 2018 by multiple markets or auctions, each spanning different trading time frames, with separate (although related) clearing and settlement mechanisms, covering both energy and non-energy commodities.

System Market Operator (SMO) – Market Operator Charge

This covers the cost of the development and operation of the Integrated Single Electricity Market (I-SEM). The cost is shared across all electricity suppliers and generators on the island of Ireland. It is a flat charge per unit on loss adjusted consumption. The charge, which is set by SEMO, is called the Market Operator Charge and is regulated by both The Utility Regulator in Northern Ireland and the CRU in Republic of Ireland.

Imperfection Charge (IC)

Actual dispatch on the all-island transmission network differs from the optimal dispatch derived for the market schedule. This is because constraints are introduced due to network bottlenecks (including the North South Interconnector) and due to the need for the system operator to maintain reserve for operational security. The wholesale energy “system marginal price” calculated in the market is the lowest possible price that the electricity required on the island of Ireland could theoretically be generated at (if there are no constraints). It ignores the limitations of the transmission network and is calculated with perfect foresight. As generators are obliged to sell into the I-SEM, they are guaranteed not to operate at a loss (variable costs only). The imperfections tariff covers the gap between the market price and the cost of dispatching generation in real time into a market where constraints in practice do exist. The charge, which is set by SEMO, is called the Imperfection Charge and is regulated by both the CRU and the Utility Regulator (NI).

Supplier Capacity Charge Price

This charge covers the capacity cost of the generators in the I-SEM. It is published by SEM Committee and approved by both CRU and Utility Regulator (NI).

Other charges

Maximum Import Capacity (MIC) charge or Capacity Charge

MIC is measured in kiloVolt Amperes (kVA). It is the level of electrical capacity, which represents the maximum load you are contracted to import from the electricity network for use in your premises. Significant penalty charges normally apply if you exceed this level.

Standing Charge

Daily standing charges are a combination of the fixed charges associated with providing electricity and gas network services and a share of the supply costs in servicing your account.

Electricity Tax

Government imposed tax on electricity supply.

Low Power Factor Surcharge

The low power factor surcharge applies to all ‘Wattless Energy ‘(kilovolt amperes hours (kVArh)) recorded in any billing period if the metered kVArh is more than one third of the metered kWh in any billing period. The charge is only applicable to the kVArh in excess of one third of the kWh.

^Calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more. 

How are electricity tariffs calculated?

All SSE Airtricity Business Energy electricity customers are charged based on their kilowatt hour (kWh) consumption, as well as a daily standing charge. These tariffs are made up of the elements listed below, with Value Added Tax (VAT) and the Government-mandated Public Service Obligation (PSO) Levy listed separately on customer invoices. Higher-usage customers (DUoS group DG6 or above based on the MIC) are also charged a pass-through ‘capacity element’ on their invoice to ensure availability of contracted maximum capacity. All tariffs vary based on a customer’s DUoS group and profile type as determined by ESB Networks.

SSE Airtricity Business Energy electricity tariffs are made up of a combination of three main elements:

  • Wholesale energy costs which relate to the cost of purchasing power over time to meet customer demand, which is subject to seasonality and relates to market conditions and forward commodities at the time of purchase
  • Pass-through costs which are set by a number of different regulatory and networks bodies and passed on to all suppliers to cover costs including transmission and distribution
  • Supplier margin required to cover all operating costs as well as explicit margin for running a commercial business

All customers are also subject to payment of VAT, as well as the PSO Levy, which is a charge relating to the costs of purchasing peat-generated electricity and the output of renewable, sustainable or alternative forms of energy purchased under various Government schemes. All electricity suppliers are obliged by the Irish Government to apply these charges in the interests of security of supply and environmental protection.

To view the latest Commission for the Regulation of Utilities (CRU) information note on ‘Pass Through Costs for Business Electricity Customers’, please click here.

How do I change the name on my account?

If you wish to change your personal details on your bill, please contact our Business Energy Team. Please have your account number, account name and MPRN available, which are located at the top of your bill. 

I closed my SSE Airtricity account, so why am I still receiving bills?

If you closed your account but are still receiving SSE Airtricity invoices, please contact our Business Energy Team. Please have your account number, account name and MPRN available for the team to investigate your query. 

How much VAT will I be charged on my bill?

Value Added Tax (VAT) is charged at 13.5% for all Business Energy customers. If you are VAT exempt, please contact the Business Energy Team with the VAT exemption certificate. 

What is ‘Fuel Mix’?

The fuel mix disclosure is the breakdown of the fuel sources we use to supply electricity and the associated environment impact over the preceding year. This tells you what the electricity you use is made from and what CO2 emissions it creates.

How is my bill calculated?

Your bill is calculated by subtracting your previous reading from your present reading to work out how many units of electricity you have used.

Sample Bill

We then calculate your bill using the following tariffs and charges:

  • Units – the amount of electricity you have used from your previous bill to your present bill.
  • Standing charge – a daily charge which is calculated by the amount of days in your billing period.
  • PSO Levy – Public Service Obligation cost. This charge is calculated based on your MIC.
  • Capacity Charge – if applicable. Please visit ‘What is the Capacity Charge and how does it work?’ section for more information.
  • VAT – charged at 13.5%.

What is a meter multiplier?

A multiplier converts the meter reading into kilowatt (kWh) units. Meter multipliers are put onto your meter by ESB Networks to prolong the life of the meter installed in your premises. For example, if there is a multiplier of 20 on your meter and the register goes up by 5 units, your bill will show that you have consumed 100 units of electricity. 

Why is my bill so high?

When an unexpected high bill arrives, many customers suspect that their meter is faulty, but this is very rarely the case. The most common reasons for a high bill are the following:

  • You may be comparing a winter bill to a summer bill.
  • It may be a ‘catch up’ bill following a low estimated reading from your previous bill(s).
  • Changes in operational circumstances within your business. i.e. opening hours, equipment etc.

If you are worried about a high bill, please contact the Business Energy Team with your own meter reading and we will be happy to investigate it for you. 

What is a reversed invoice?

Following a series of estimated bills, we sometimes get an actual meter reading that is lower than the estimated readings used on previous bills. For us to correct this we will:

  • ‘Reverse’ (cancel) the previous bills until we reach one with a lower meter reading than your latest reading.
  • Credit your account with any payment(s) that you have made on the reversed invoices. This credit will be deducted from your account. If you would like a refund of the credit please contact our Business Energy Team to arrange this.
  • Re-issue a new bill based on the adjusted meter readings to bring your account up to date. 

Please remember to submit your meter reading on time to avoid estimated bills. For help on reading your meter please visit ESB Networks website which gives you step by step instructions on how to read your electricity meter.

Commercial Electricity Contract Customers: Notification of Electricity Tax Change

Commercial Electricity Contract Customers: Notification of Electricity Tax Change

The unit price (i.e. the kilowatt hour (kWh) rate) SSE Airtricity charge you in your electricity supply contract includes both the SSE Airtricity energy charge and regulated pass-through charges. Our SSE Airtricity energy charge will follow the agreed contractual risk management strategy for the time agreed in your contract. It also means pass-through cost will only change with approval by the Regulator, the Commission for Regulation of Utilities (“CRU”).

One element of the pass-through charges is electricity tax. The electricity tax is an excise duty that is charged on supplies of electricity made on or after 1 October 2008. Energy taxes in Ireland are levied within the framework of the EU Energy Tax Directive. The tax is charged on the final supply of electricity to the consumer and the liability arises at the time the electricity is supplied. Any supplies for domestic use are not subject to the tax.

From 1 January 2020 the rate of electricity tax for business use will increase from €0.50 to €1.00 per megawatt hour (MWh). The total net increase in the unit price is +0.0005 €/kWh.


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.