Understanding Your Bill

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

All topics

Understanding Your Bill

Where are my usage details or meter readings?

Usage details are displayed on the 2nd page of each bill.

Reports can be generated on SSE Airtricity Business Online. 

What is a standing charge?

Standing charges are a combination of the fixed charges associated with providing electricity and gas network services and a share of the supply costs in servicing your account. They may vary by supplier. 

What other charges might I be billed for?

Electricity charges

Disconnection and reconnection charges 

Description ex-VAT inc-VAT
Due to non-payment €70.00 €79.45
Due to non-receipt of contract, i.e. if you move into an already connected property and don't set up an account in your name €70.00 €79.45

Electricity meter service charges

Description ex-VAT inc-VAT
Special read request €64.00 €72.64
Meter change to night storage meter* €238.00 €270.13
Meter change to standard meter** €170.00 €192.95
Installation of additional kWh meter €182.00 €206.57

* This charge is waived on the first occasion that you choose to switch from a single tariff meter to a double tariff meter at a specified connection point. This charge applies to the second and subsequent meter changes at that connection point.

** Also covers removal of NSH meter and time-switch.  


Description ex-VAT inc-VAT
Visit to disconnect €70.00 €79.45
Visit to reconnect €70.00 €79.45

Gas charges 

Supply Restoration Services

Description ex-VAT inc-VAT
Restore Domestic Meter non safety related due to non payment - normal working hours €31.87 €36.17
Restore Domestic Meter non safety related to non-receipt of contract, i.e. if you move into an already connected property and don't set up an account in your name -normal working hours €63.73 €72.33
Restore Domestic Meter non safety related – outside normal working hours €104.24 €118.32

Decommissioning Services 

Description ex-VAT inc-VAT
Isolate Supply ≤ G16 non safety related due to non payment - normal working hours €30.35 €34.44
Isolate Supply ≤ G16 non safety related to non-receipt of contract, i.e. if you move into an already connected property and don't set up an account in your name - normal working hours €60.69 €68.88
Isolate Supply ≤ G16 non safety related - out of hours €99.28 €112.68

Normal working hours are Monday to Friday 9.00 - 17.00. Some works may be conducted outside these hours and are detailed as out-of-hours and charged for accordingly.

The request to get a gas meter removed or to disable a gas meter (but leave it installed) must be made by a supplier.

Additional Details

What is a 'Reversal'?

A reversal takes place when you were previously issued a bill for the wrong amount. This can happen when:

  • We calculated your bill using an estimated reading, but later received an actual reading that was lower
  • The meter reading that was submitted and used to calculate your bill was incorrect
  • Your bill was charged at the wrong rate.

If this happens, we’ll correct it on your next bill by ‘reversing’ (or refunding) the whole amount of the incorrect bill. This will appear on your bill as:

  • ‘Invoice Reversed: xxxx’ and
  • ‘Invoice Reversed: xxxx – VAT’…

…where xxxx will be the invoice number from the incorrect bill.

We’ll then ‘charge’ the new correct bill amount, which is just the same as calculating the difference. This will appear as extra line items on your bill but it doesn’t mean you are being charged twice.

Any credit or debit due will then be applied to your overall bill.

How do I check the balance on my account?

You can check the balance on your account at any time by logging into your online account. If you’ve just made a top-up payment, please allow up to 3 working days for this to be reflected on your account.

If you don’t have access to your online account you can find out your balance by contacting our dedicated Business Energy team. 

Notification of Gas Pass-Through Charges Change

As indicated in your gas supply contract, the gas charge within your tariff reflects your risk management approach e.g. fixed gas price, for the contract duration. In addition, as highlighted in the pricing proposal, SSE Airtricity gas supply contract provided for regulated pass-through charges and how these charges would be treated under the contract.

These “Pass Through Charges” are applicable third-party costs, charges, tax, duty, levy, tariff or any government imposed charge, relating to the supply and distribution of gas to the customer’s premises including, but not limited to, transportation and distribution charges and VAT.

Pass-through charges are used to pay for common services for all gas consumers and these charges are subject to regulatory approval. The changes in these charges apply to all suppliers equally.

The Distribution and Transmission Transportation pass-through charges for the 2018/2019 period applicable from 1st October 2018 have now been set and the impact of these changes on your current contract prices are set out below.

Gas Networks Ireland (“GNI”) Distribution Tariffs for Gas Year 2018/2019

  • Capacity Charges have decreased circa 3.88% compared to the 2017/18 charges
  • Commodity Charges have decreased circa 3.1% compared to the 2017/18 charges.

Gas Networks Ireland Transmission Tariffs for Gas Year 2018/2019

  • The transmission capacity charge for UK gas has decreased from €761.263 to €715.863 € per peak day MWh (5.96% decrease on Oct 17 charge). 
  • The transmission commodity charge has decreased from 0.352 to 0.348 € per MWh (1.13% decrease on Oct 17 charge).

UK Gas Transmission Transportation Charges 2018/19

  • The revised level of the National Transmission System (“NTS”) System Operator (“SO”) exit commodity charge is 0.0092 p/kWh, a decrease of 8.9% compared to the current charge (0.0101 p/kWh) - a decrease of 0.0009 p/kWh.
  • The revised level of the NTS Transmission Owner (“TO”) exit commodity charge is 0.0217 p/kWh, an increase of 7.4% compared to the current level (0.0202 p/kWh) – an increase of 0.0015 p/kWh
  • The revised level of the NTS SO exit capacity charge for Moffat Interconnector is 0.0001 p/peak day kWh, which is a 66.6% decrease compared to the current charge of 0.0003p/peak day kWh.

The GNI Distribution and Transmission transportation charges are regulated and approved by the Commission for Regulation of Utilities (“CRU”). The UK National Transmission System (NTS) Charge is published by National Grid and approved by Ofgem.

The changes in Distribution and Transmission Transportation pass-through charges vary, and the exact change in the overall cost for your gas supply will be dependent on your consumption and your peak day KWh. All the new charges will be applied to your bills for consumption from 1st October 2018.

Given the forthcoming changes, we suggest that you should draw them to the attention of your finance team for future budgeting and forecasting.

Should you have any queries about your new tariffs or any other aspect of your service from SSE Airtricity, please do not hesitate to contact our Relationship Management team on 1850 927 775* or alternatively email corporateaccounts@sse.com.

^Calls charged at Lo Call rate. Rates from mobiles and landlines may vary. Please check with your operator. 

How are gas tariffs calculated?

All SSE Airtricity Business Energy gas customers are charged based on their kilowatt hour (kWh) consumption, as well as a daily standing charge. These tariffs are made up of the elements listed below, with Value Added Tax (VAT) and the Government-mandated Carbon Tax listed separately on customer invoices. Higher-usage customers (Gas Band Y, Z, Daily Metered and Large Daily Metered based on the SPC) are also charged a pass-through ‘capacity element’ on their invoice to ensure availability of contracted maximum capacity. All tariffs vary based on a customer’s gas band as determined by Gas Networks Ireland.

SSE Airtricity Business Energy gas tariffs are made up of a combination of four main elements:

  • Wholesale energy costs which relate to the cost of purchasing gas over time to meet customer demand, which is subject to seasonality and relates to market conditions and forward commodities at the time of purchase
  • Pass-through costs which are set by a number of different regulatory and networks bodies and passed on to all suppliers to cover costs including transmission and distribution
  • Supplier margin required to cover all operating costs as well as explicit margin for running a commercial business
  • Conversion Factor which is a multiplier we use to convert your gas from the units on your meter (cubic meters or hundred cubic feet) into the units you are billed on (kWh). More information is available here.

All customers are also subject to payment of VAT, as well as the Carbon Tax, which is a charge applied to all energy sources that produce carbon dioxide emissions as mandated by the Irish Government since 2010. 

Why is my bill estimated?

We issue your bill on the same day every month / 2 months. As your meter is only read up to 4 times a year by the meter operator (ESB Networks), we have to estimate your consumption to ensure that you get your bill when you expect it.

Sometimes we will have an actual meter read but your bill may also contain some estimation. This is because we issue your bill on the same date every month/2 months and the read mightn't cover the full billing period. We’ll estimate your consumption from the actual meter read date to the end of your billing period. This does not apply to Max Demand or Interval customers as your bills are not estimated. 

I don't think the amount on my bill is right - what should I do?

First check your consumption:

It could be that your previous bills have been based on estimated reads and this one is based on an actual meter read. Look at the back of your bills under the ‘Usage Details’ section. If meter readings are estimated, they'll be clearly marked with (E). If your account has been estimated for a period of time, an actual meter read may mean a larger or smaller than expected bill. This is because your account may have been under or overestimated for a period of time and this bill is correcting that.

Is this bill based on an estimated read?

If so, read and submit an actual meter read. We will cancel (reverse) this bill and re-bill you using these actual reads.

What period does the bill cover?

Your current bill may cover a longer or shorter period than your previous bills. If so, you should check if the daily charge in this bill is in line with previous bills. This is calculated by dividing the total value of the bill by the number of days the billing period covers.

Have you changed the way you use electricity?

Your energy consumption can increase for lots of reasons, for example, fitting new appliances or machinery, extending your premises or changing your business hours.

The time of year can also impact the amount of electricity you use. 

How long do I have to pay my bill?

You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due Date' on the front of your bill.

If your circumstances have changed and you’re having trouble paying your bill, let us know as soon as possible to avoid any extra charges.

If you’re a direct debit customer make sure to do this at least 5 days before your payment is due so we can stop your direct debit from being initiated. 

When will my direct debit be taken out of my account?

Your direct debit will be taken out of your account usually around 14 days after your bill is issued. This is shown as the Payment Due Date on your bill.

How are electricity tariffs calculated?

All SSE Airtricity Business Energy electricity customers are charged based on their kilowatt hour (kWh) consumption, as well as a daily standing charge. These tariffs are made up of the elements listed below, with Value Added Tax (VAT) and the Government-mandated Public Service Obligation (PSO) Levy listed separately on customer invoices. Higher-usage customers (DUoS group DG6 or above based on the MIC) are also charged a pass-through ‘capacity element’ on their invoice to ensure availability of contracted maximum capacity. All tariffs vary based on a customer’s DUoS group and profile type as determined by ESB Networks.

SSE Airtricity Business Energy electricity tariffs are made up of a combination of three main elements:

  • Wholesale energy costs which relate to the cost of purchasing power over time to meet customer demand, which is subject to seasonality and relates to market conditions and forward commodities at the time of purchase
  • Pass-through costs which are set by a number of different regulatory and networks bodies and passed on to all suppliers to cover costs including transmission and distribution
  • Supplier margin required to cover all operating costs as well as explicit margin for running a commercial business

All customers are also subject to payment of VAT, as well as the PSO Levy, which is a charge relating to the costs of purchasing peat-generated electricity and the output of renewable, sustainable or alternative forms of energy purchased under various Government schemes. All electricity suppliers are obliged by the Irish Government to apply these charges in the interests of security of supply and environmental protection.

To view the latest Commission for the Regulation of Utilities (CRU) information note on ‘Pass Through Costs for Business Electricity Customers’, please click here.

Changes to Standard Variable Electricity Tariffs

Due to changes in wholesale and pass-through costs, our Standard Variable Electricity prices are increasing from 1 November 2017.

This price change does not affect Fixed Price contract customers.

If you would like to know more about fixing your energy prices please contact renewals@sseairtricity.com.


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.