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Help Centre

All topics

Understanding Your Bill

Where are my usage details or meter readings?

Usage details are displayed on the 2nd page of each bill.

Reports can be generated on SSE Airtricity Business Online. 

What is a standing charge?

Standing charges are a combination of the fixed charges associated with providing electricity and gas network services and a share of the supply costs in servicing your account. They may vary by supplier. 

What other charges might I be billed for?

Electricity charges

Disconnection and reconnection charges 

Description ex-VAT inc-VAT
Due to non-payment €70.00 €79.45
Due to non-receipt of contract, i.e. if you move into an already connected property and don't set up an account in your name €70.00 €79.45

Electricity meter service charges

Description ex-VAT inc-VAT
Special read request €64.00 €72.64
Meter change to night storage meter* €238.00 €270.13
Meter change to standard meter** €170.00 €192.95
Installation of additional kWh meter €182.00 €206.57

* This charge is waived on the first occasion that you choose to switch from a single tariff meter to a double tariff meter at a specified connection point. This charge applies to the second and subsequent meter changes at that connection point.

** Also covers removal of NSH meter and time-switch.  


Description ex-VAT inc-VAT
Visit to disconnect €70.00 €79.45
Visit to reconnect €70.00 €79.45

Gas charges 

Supply Restoration Services

Description ex-VAT inc-VAT
Restore Domestic Meter non safety related due to non payment - normal working hours €31.87 €36.17
Restore Domestic Meter non safety related to non-receipt of contract, i.e. if you move into an already connected property and don't set up an account in your name -normal working hours €63.73 €72.33
Restore Domestic Meter non safety related – outside normal working hours €104.24 €118.32

Decommissioning Services 

Description ex-VAT inc-VAT
Isolate Supply ≤ G16 non safety related due to non payment - normal working hours €30.35 €34.44
Isolate Supply ≤ G16 non safety related to non-receipt of contract, i.e. if you move into an already connected property and don't set up an account in your name - normal working hours €60.69 €68.88
Isolate Supply ≤ G16 non safety related - out of hours €99.28 €112.68

Normal working hours are Monday to Friday 9.00 - 17.00. Some works may be conducted outside these hours and are detailed as out-of-hours and charged for accordingly.

The request to get a gas meter removed or to disable a gas meter (but leave it installed) must be made by a supplier.

Additional Details

What is a 'Reversal'?

A reversal takes place when you were previously issued a bill for the wrong amount. This can happen when:

  • We calculated your bill using an estimated reading, but later received an actual reading that was lower
  • The meter reading that was submitted and used to calculate your bill was incorrect
  • Your bill was charged at the wrong rate.

If this happens, we’ll correct it on your next bill by ‘reversing’ (or refunding) the whole amount of the incorrect bill. This will appear on your bill as:

  • ‘Invoice Reversed: xxxx’ and
  • ‘Invoice Reversed: xxxx – VAT’…

…where xxxx will be the invoice number from the incorrect bill.

We’ll then ‘charge’ the new correct bill amount, which is just the same as calculating the difference. This will appear as extra line items on your bill but it doesn’t mean you are being charged twice.

Any credit or debit due will then be applied to your overall bill.

How do I check the balance on my account?

You can check the balance on your account at any time by logging into your online account. If you’ve just made a top-up payment, please allow up to 3 working days for this to be reflected on your account.

If you don’t have access to your online account you can find out your balance by contacting our dedicated Business Energy team. 

Notification of Gas Pass-Through Charges Change

As indicated in your gas supply contract, the gas charge within your tariff reflects your risk management approach e.g. fixed gas price, for the contract duration. In addition, as highlighted in the pricing proposal, SSE Airtricity gas supply contract provided for regulated pass-through charges and how these charges would be treated under the contract.

These “Pass Through Charges” are applicable third party costs, charges, tax, duty, levy, tariff or any government imposed charge, relating to the supply and distribution of gas to the customer’s premises including, but not limited to, transportation and distribution charges and VAT.

Pass-through charges are used to pay for common services for all gas consumers and these charges are subject to regulatory approval. The changes in these charges apply to all suppliers equally. 

The Distribution and Transmission Transportation pass-through charges for the 2016/2017 period applicable from 1st October 2016 have now been set and the impact of these changes on your current contract prices are set out below.

Gas Networks Ireland (“GNI”) Distribution Tariffs for Gas Year 2016/2017

  • Capacity Charges have increased by circa 0.5% compared to the 2015/16 charges.
  • Commodity Charges have decreased circa 1.2% compared to the 2015/16 charges.

Gas Networks Ireland Transmission Tariffs for Gas Year 2016/2017

  • The transmission capacity charge for UK gas has decreased from €798.668 to €788.605 € per peak day MWh (1.3% decrease on Apr-16 charge). 
  • The transmission commodity charge has decreased from 0.385 to 0.379 € per MWh (1.6% decrease on Apr-16 charge).

UK Gas Transmission Transportation Charges 2016/17

  • The revised level of the National Transmission System (“NTS”) System Operator (“SO”) exit commodity charge is 0.0129 p/kWh, a decrease of 12.2% compared to the current level (0.0147 p/kWh) - an decrease of 0.0018 p/kWh.
  • The revised level of the NTS Transmission Owner (“TO”) exit commodity charge is 0.0212 p/kWh, a decrease of 4.9% compared to the current level (0.0223 p/kWh) - a decrease of 0.0011 p/kWh
  • The revised level of the NTS SO exit capacity charge for Moffat Interconnector is 0.0038 p/peak day kWh, which is a 3700% increase compared to the current charge of 0.0001p/peak day kWh.

The BGE Distribution and Transmission transportation charges are regulated and approved by the Commission for Regulation of Utilities (“CRU”). The UK National Transmission System (NTS) Charge is published by National Grid and approved by Ofgem.

The changes in Distribution and Transmission Transportation pass-through charges vary, and the exact change in the overall cost for your gas supply will be dependent on your consumption and your peak day KWh. All the new charges will be applied to your bills for consumption from 1st October 2016.

Given the forthcoming changes, we suggest that you should draw them to the attention of your finance team for future budgeting and forecasting. Should you have any queries about your new tariffs or any other aspect of your service from SSE Airtricity, please do not hesitate to contact dedicated Business Energy team on 1850 81 21 44^ or alternatively email businessenergy@sseairtricity.com

^Calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more. 

How are gas tariffs calculated?

All SSE Airtricity Business Energy gas customers are charged based on their kilowatt hour (kWh) consumption, as well as a daily standing charge. These tariffs are made up of the elements listed below, with Value Added Tax (VAT) and the Government-mandated Carbon Tax listed separately on customer invoices. Higher-usage customers (Gas Band Y, Z, Daily Metered and Large Daily Metered based on the SPC) are also charged a pass-through ‘capacity element’ on their invoice to ensure availability of contracted maximum capacity. All tariffs vary based on a customer’s gas band as determined by Gas Networks Ireland.

SSE Airtricity Business Energy gas tariffs are made up of a combination of four main elements:

  • Wholesale energy costs which relate to the cost of purchasing gas over time to meet customer demand, which is subject to seasonality and relates to market conditions and forward commodities at the time of purchase
  • Pass-through costs which are set by a number of different regulatory and networks bodies and passed on to all suppliers to cover costs including transmission and distribution
  • Supplier margin required to cover all operating costs as well as explicit margin for running a commercial business
  • Conversion Factor which is a multiplier we use to convert your gas from the units on your meter (cubic meters or hundred cubic feet) into the units you are billed on (kWh). More information is available here.

All customers are also subject to payment of VAT, as well as the Carbon Tax, which is a charge applied to all energy sources that produce carbon dioxide emissions as mandated by the Irish Government since 2010. 

Why is my bill estimated?

We issue your bill on the same day every month / 2 months. As your meter is only read up to 4 times a year by the meter operator (ESB Networks), we have to estimate your consumption to ensure that you get your bill when you expect it.

Sometimes we will have an actual meter read but your bill may also contain some estimation. This is because we issue your bill on the same date every month/2 months and the read mightn't cover the full billing period. We’ll estimate your consumption from the actual meter read date to the end of your billing period. This does not apply to Max Demand or Interval customers as your bills are not estimated. 

I don't think the amount on my bill is right - what should I do?

First check your consumption:

It could be that your previous bills have been based on estimated reads and this one is based on an actual meter read. Look at the back of your bills under the ‘Usage Details’ section. If meter readings are estimated, they'll be clearly marked with (E). If your account has been estimated for a period of time, an actual meter read may mean a larger or smaller than expected bill. This is because your account may have been under or overestimated for a period of time and this bill is correcting that.

Is this bill based on an estimated read?

If so, read and submit an actual meter read. We will cancel (reverse) this bill and re-bill you using these actual reads.

What period does the bill cover?

Your current bill may cover a longer or shorter period than your previous bills. If so, you should check if the daily charge in this bill is in line with previous bills. This is calculated by dividing the total value of the bill by the number of days the billing period covers.

Have you changed the way you use electricity?

Your energy consumption can increase for lots of reasons, for example, fitting new appliances or machinery, extending your premises or changing your business hours.

The time of year can also impact the amount of electricity you use. 

How long do I have to pay my bill?

You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due Date' on the front of your bill.

If your circumstances have changed and you’re having trouble paying your bill, let us know as soon as possible to avoid any extra charges.

If you’re a direct debit customer make sure to do this at least 5 days before your payment is due so we can stop your direct debit from being initiated. 

When will my direct debit be taken out of my account?

Your direct debit will be taken out of your account usually around 14 days after your bill is issued. This is shown as the Payment Due Date on your bill.

Commercial Electricity Contract Customers: Notification of Pass-Through Charges Change

The unit price (i.e. the kilowatt hour (kWh) rate) SSE Airtricity charge you in your electricity supply contract includes both the SSE Airtricity energy charge and regulated pass-through charges. As highlighted in your contract, the SSE Airtricity energy charge will follow the agreed contractual risk management strategy e.g. fixed energy price, for the duration stipulated in the contract, and pass-through cost will only change with approval by the Regulator, the Commission for Regulation of Utilities (CRU).

The various pass-through charges charged by ESB Networks, Eirgrid and the Single Energy Market Operator (SEMO) for the 2017 - 2018 period have now been approved by the CRU, and the net impact of the various changes to your contract prices are detailed below.

The net adjustments will be applied to your existing prices for consumption from 1 October 2017.

Please also note that an increased PSO levy for 2017/18 has now been confirmed by the CRU. This will lead to an increase in charges for all customers as detailed below.

What are Pass-Through Charges?

Pass-through charges are the charges that all electricity suppliers must pay other entities in the Single Electricity Market (SEM) when supplying electricity to customers, such as those incurred for the use of the ESB Networks and Eirgrid’s systems. Usually, ESB Networks and Eirgrid set these charges, subject to regulatory approval (i.e. the CRU), on an annual basis.

Pass-through charges (which are described in the attached glossary) include:

  • Transmission Use of Systems (TUoS);
  • Distribution Use of Systems (DUoS); 
  • Market Operator Charges; 
  • Imperfection Charges;
  • Supplier Capacity Charges**;
  • Electricity Tax
  • MIC charges*;
  • Standing Charge*;
  • Low Power Factor surcharge*;
  • PSO levy*; and
  • VAT*.

* - these are shown as separate charges to your kWh tariffs on your bill 

** - SSE Airtricity currently fixes these charges for the contract duration in the “SSE Airtricity Energy Charge” within your contract. This may differ from other suppliers which treat these as a pass-through charge.

How will the changes in pass-through charges impact my premises?

The level of pass-through charges applicable to your premises and the change in these charges from 1 October 2016 is dependent on the DUoS Group or “DG” number. All supply points connected to the electricity network have an associated DUoS Group. The DUoS Group is assigned by ESB Networks to the premises based on the network connection characteristics and metering configuration.

Dependent on the DUoS Group for the premise(s), the net adjustment to your current rates from their current level are detailed in the table below.

How do I Identify my “DG” number?

The DUoS Group your site belongs to can be located at the top right hand corner of your bill.

This is identified by the code:

  • DG 5
  • DG 6
  • DG 7
  • DG8 or
  • TCon

Once you have this information you can see the relevant changes in the pass-through charges for your premises listed below.

DUoS Group 5 (DG5) 

Profile 6 - General Purpose Nightsaver

Tariff Components Unit CHANGE
Standing Charge € per day -0.00026
Day Unit Rate € per kWh +0.0039
Night Unit Rate € per kWh +0.0041
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0001

The total net increase in the kWh rate for day is 0.39c/kWh and increase in night is 0.41c/kWh

Profile 5 - General Purpose (24H Metered)

Tariff Components Unit CHANGE
Standing Charge € per day -0.00026
Day Unit Rate € per kWh +0.0040
Night Unit Rate € per kWh +0.0041
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0001

The total net increase in the kWh rate for day is 0.40c/kWh and increase in night is 0.41c/kWh

DUoS Group 6 (DG6). MIC Less than 526kVA  

Low Voltage Max Demand (LVMD)

Tariff Components Unit CHANGE
Standing Charge € per day -0.0243
Capacity Charge € per kVA of MIC, per day -0.0009
Excess Capacity Charge (QH) € per kWh -0.1379
Excess Capacity Charge (NQH) € per excess kVA per month -0.1655
Day Unit Rate € per kWh +0.0042
Night Unit Rate € per kWh +0.0041
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0001

The total net increase in the kWh rate for day is 0.42c/kWh and decrease in night is 0.41c/kWh

DUoS Group 6 (DG6). MIC Greater than 526kVA

Low Voltage Max Demand (LVMD)

Tariff Components Unit CHANGE
Standing Charge € per day -0.0243
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh -0.1379
Excess Capacity Charge (NQH) € per excess kVA per month -0.1655
Day Unit Rate € per kWh +0.0039
Night Unit Rate € per kWh +0.0041
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0001

The total net decrease in the kWh rate for day is 0.39c/kWh and decrease in night is 0.41c/kWh

DUoS Group 7 (DG7). MIC Less than 526kVA

Medium Voltage

Tariff Components Unit CHANGE
Standing Charge € per day -0.0428
Capacity Charge € per kVA of MIC, per day -0.0003
Excess Capacity Charge (QH) € per kWh -0.0475
Day Unit Rate € per kWh +0.0044
Night Unit Rate € per kWh +0.0040
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month +0.0001

The total net increase in the kWh rate for day is 0.44c/kWh and increase in night is 0.40 c/kWh 

DUoS Group 7 (DG7). MIC Greater than 526kVA

Medium Voltage

Tariff Components Unit CHANGE
Standing Charge € per day -0.0428
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh -0.0475
Day Unit Rate € per kWh +0.0040
Night Unit Rate € per kWh +0.0040
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0001

The total net increase in the kWh rate for day is 0.40c/kWh and night is 0.40c/kWh 

DUoS Group 8 (DG8) MIC Greater than 526kVA

38kV looped

Tariff Components Unit CHANGE
Standing Charge € per day -0.7180
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh -0.0233
Day Unit Rate € per kWh +0.0040
Night Unit Rate € per kWh +0.0039
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0010

The total net increase in the kWh rate for day is 0.40c/kWh and night is 0.39c/kWh. 

DUoS Group 9 (DG9) MIC Greater than 526kVA

38kV tailed

Tariff Components Unit CHANGE
Standing Charge € per day -0.2045
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh -0.0233
Day Unit Rate € per kWh +0.0040
Night Unit Rate € per kWh +0.0039
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month -0.0001

The total net increase in the kWh rate for day is 0.40c/kWh and night is 0.39c/kWh. 

110KV (TCon). MIC Greater than 526kVA

Tariff Components Unit CHANGE
Standing Charge € per day 0.000
Capacity Charge € per kVA of MIC, per day *SSE Airtricity to advise customer directly
Excess Capacity Charge (QH) € per kWh -0.0087
Day Unit Rate € per kWh +0.0039
Night Unit Rate € per kWh +0.0039
Low Power Factor Surcharge € per kVArh in excess of one third of kWh in any month 0.0000
Network unauthorised usage charge € per excess kWh 0.0000

The total net increase in the kWh rate for day is 0.39c/kWh and night is 0.39c/kWh

Public Service Obligation (PSO) Levy: Increase Cost for 2017/18

The public service obligations levy relates to the purchase by ESB Networks of the output of certain peat generated electricity, in the interests of security of supply, and the output of certain generating stations using renewable, sustainable or alternative forms of energy, in the interests of environmental protection, in accordance with a Public Service Obligations Order made pursuant to the Electricity Regulation Act 1999.

ESB Networks is obliged by the Irish government to make these purchases in the interests of security of supply and environmental protection. The proceeds of the levy are used to recoup the additional costs incurred by the ESB Networks and other suppliers in having to source a proportion of their electricity supplies from such generators.

Statutory Instrument No. 217 of 2002 made under Section 39 of the Electricity Regulation Act 1999 requires that the Commission for Regulation of Utilities (CRU) calculates and certifies the costs associated with the PSO and sets the associated levy for the required period. This is done during the summer and resultant levy then applies from the 1st October. In some years (such as 2008) the PSO amount is small and the levy is set to zero.

From October 2017 the levy will cause an increase in customers’ bills as set out in the table below.

The CRU has calculated the payment by customer category for the levy period 1st October 2017 to the 30th September 2018 to be as follows:

Customer Category Levy Amount(Per Annum) Levy Amount / Month % from 2016/17
Small Commercial Customers (MIC < 30kVA) €318.60/customer €26.55/customer 28%
Medium and Large customers (MIC ≥ 30kVA) €43.68/kVA €3.64/kVA 9%

If you have any further queries on the impact of changes in pass-through charges on your tariffs from 1 October 2017, or in relation to the services SSE Airtricity provide, please contact our Relationship Management Team on 1850 92 77 75^. 

Glossary of Terms

Pass-through costs

Pass-through charges are the costs that all electricity suppliers must pay other entities in the Electricity Market when supplying electricity to customers such as those incurred for the use of the ESB Networks distribution and transmission systems.

Transmission Use of System (TUoS)

These are the costs all electricity suppliers pay Eirgrid to transport electricity from the generating station through the transmission grid to the distribution system (or to the customer’s site for the small number of customers connected to the transmission system). The transmission system is the high voltage system for the bulk movement of electricity. The charge, which is set by Eirgrid, is called the Transmission Use of System (TUoS) tariff and is regulated by the CRU.

Distribution Use of System (DUoS)

These are the costs all electricity suppliers pay ESB Networks to transport electricity through the distribution system to a customer’s site. The distribution system is the local part of the network that serves the customer. The charge which is set by ESB Networks is called the Distribution Use of System (DUoS) tariff and is regulated by the CRU.

Single Electricity Market (SEM)

The All-island wholesale electricity market

System Market Operator (SMO) – Market Operator Charge

This covers the cost of the development and operation of the Single Electricity Market (SEM). The cost is shared across all electricity suppliers and generators on the island of Ireland. It is a flat charge per unit on loss adjusted consumption. The charge, which is set by SEMO, is called the Market Operator Charge and is regulated by both NIAUR and the CRU.

Imperfection Charge (IC)

Actual dispatch on the all-island transmission network differs from the optimal dispatch derived for the market schedule. This is because constraints are introduced due to network bottlenecks (including the North South Interconnector) and due to the need for the system operator to maintain reserve for operational security. The wholesale energy “system marginal price” calculated in the market is the lowest possible price that the electricity required on the island of Ireland could theoretically be generated at (assuming that there are no constraints). It ignores the limitations of the transmission network and is calculated with perfect foresight. As generators are obliged to sell into the SEM, they are guaranteed not to operate at a loss (variable costs only). The imperfections tariff covers the gap between the market price and the cost of dispatching generation in real time into a market where constraints in practice do exist. The charge, which is set by SEMO, is called the Imperfection Charge and is regulated by both the CRU and NIAUR.

Supplier Capacity Charge (SCC)

This charge covers the capacity cost of the generators in the SEM. It is calculated for every 30-minute period by SEMO. SSE Airtricity currently fix these charges for the contract duration.

Other Charges

Maximum Import Capacity (MIC) charge or Capacity Charge

MIC is measured in kiloVolt Amperes (kVA). It is the level of electrical capacity, which represents the maximum load you are contracted to import from the electricity network for use in your premises. Significant penalty charges normally apply if you exceed this level.

Standing Charge

You pay a standing charge for each day of electricity used.

Electricity Tax

Government imposed tax on electricity supply

Low Power Factor Surcharge

The low power factor surcharge applies to all ‘Wattless Energy‘ (kiloVolt Amperes hours (kVArh) ) recorded in any billing period if the metered kVArh is more than one third of the metered kWh in any billing period. The charge is only applicable to the kVArh in excess of one third of the kWh.

Public Service Obligation (PSO) Levy

The public service obligations levy relates to the purchase by ESB Networks of the output of certain peat generated electricity, in the interests of security of supply, and the output of certain generating stations using renewable, sustainable or alternative forms of energy, in the interests of environmental protection, in accordance with a Public Service Obligations Order made pursuant to the Electricity Regulation Act 1999. This levy is described in more detail above. 

^Calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more. 

How are electricity tariffs calculated?

All SSE Airtricity Business Energy electricity customers are charged based on their kilowatt hour (kWh) consumption, as well as a daily standing charge. These tariffs are made up of the elements listed below, with Value Added Tax (VAT) and the Government-mandated Public Service Obligation (PSO) Levy listed separately on customer invoices. Higher-usage customers (DUoS group DG6 or above based on the MIC) are also charged a pass-through ‘capacity element’ on their invoice to ensure availability of contracted maximum capacity. All tariffs vary based on a customer’s DUoS group and profile type as determined by ESB Networks.

SSE Airtricity Business Energy electricity tariffs are made up of a combination of three main elements:

  • Wholesale energy costs which relate to the cost of purchasing power over time to meet customer demand, which is subject to seasonality and relates to market conditions and forward commodities at the time of purchase
  • Pass-through costs which are set by a number of different regulatory and networks bodies and passed on to all suppliers to cover costs including transmission and distribution
  • Supplier margin required to cover all operating costs as well as explicit margin for running a commercial business

All customers are also subject to payment of VAT, as well as the PSO Levy, which is a charge relating to the costs of purchasing peat-generated electricity and the output of renewable, sustainable or alternative forms of energy purchased under various Government schemes. All electricity suppliers are obliged by the Irish Government to apply these charges in the interests of security of supply and environmental protection.

To view the latest Commission for the Regulation of Utilities (CRU) information note on ‘Pass Through Costs for Business Electricity Customers’, please click here.

Changes to Standard Variable Electricity Tariffs

Due to changes in wholesale and pass-through costs, our Standard Variable Electricity prices are increasing from 1 November 2017.

This price change does not affect Fixed Price contract customers.

If you would like to know more about fixing your energy prices please contact renewals@sseairtricity.com.

Have a question?

Our support team is here to help

Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.