What can I do if I'm having problems paying my bill?

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Help Centre

What can I do if I'm having problems paying my bill?

Contact us, we’re here to help

If you’re having difficulty paying the outstanding balance on your account, please contact our dedicated team without delay on 1850 81 21 44^ so we can arrange a payment plan that suits you.

If you pay by direct debit

If you know you won’t be able to cover your direct debit payment, call us at least 5 working days before the due date on your bill to discuss your options. If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.

If your direct debit is returned unpaid three times, you will have to:

  • Pay a security deposit*
  • Switch your payment method to non-direct debit, losing any direct debit discounts.

*Security deposit amounts are calculated based on a company credit check and energy bill amounts.

Things you can do

There are a few things you can do to help you with your bills:

Sign up for eBilling:

Signing up for eBilling means that you’ll get notification of your bill once it’s issued without having to wait for the post.

Sign up for direct debit:

Switching to direct debit as your payment method also entitles you to a discount on our standard electricity and gas unit rates.

Spread the cost of your bill:

You can spread the cost of your bill by making regular top-up payments during your billing period. These payments can be made at any time using any of our payment options (even if you’re on direct debit).

When we issue your bill, any payments you’ve made up to 5 days before the end of your billing period will be deducted from your bill amount – so you’ll only have to pay what’s left.

If you’re on direct debit, any payments made up to 5 days before the payment due date on your bill will be deducted from your direct debit amount.

What happens next

Agreeing a payment plan

If you’re having trouble paying your bills and you’ve built up significant arrears, we’ll work out a payment plan with you so you can pay off your balance in instalments.

If there’s a problem with your bill

If your bill is higher than normal, it usually means one of the following:

  • It may have been calculated on an estimated reading
  • You could have come off introductory rates
  • Your rates may have gone up if you changed from direct debit or cancelled eBilling
  • Your usage could have changed

If your bill was estimated, you should check your meter and submit a reading. Having done this, if you still feel your bill is inaccurate, please let us know at least 5 days before the payment due date and we won’t charge you until your query is resolved.

^Charged at Lo Call rate. Rates from mobile phones may vary so please check with your operator.


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.