What can I do if I'm having difficulty paying my bill?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

I am having difficulty paying my bill, what should I do?

If you are having difficulty paying your bill, please contact our Customer Service Team immediately to arrange a suitable payment plan. 

Payment terms are 14 days after the day that the bill has issued. If a disconnection is issued, you will need to pay the full amount of the arrears, in addition to disconnection and reconnection charges to have your electricity supply reconnected. 

0818 81 21 44 

Monday to Friday