How do I check a payment has been allocated to my account?

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Help Centre

How do I check a payment has been allocated to my account?

If you have an online account you can login to check the payment has been allocated to your account. Please note that sometimes, payments may take 3 – 5 days to appear on your online account.

If you are making any Electronic Fund Transfer (EFT) please make sure to reference your account number in the remittance advice to make sure the payment is allocated against your account without any delays.

If you don’t have an online account, contact our Business Energy Team to check if a payment has been allocated to your account. 


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.