If you have an online account you can login to check the payment has been allocated to your account. Please note that sometimes, payments may take 3 – 5 days to appear on your online account.

If you are making any Electronic Fund Transfer (EFT) please make sure to reference your account number in the remittance advice to make sure the payment is allocated against your account without any delays.

If you don’t have an online account, contact our Customer Service Team to check if a payment has been allocated to your account.