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Help Centre

All topics

Payment

Can I pay online?

Yes, you can. Paying online is simple, visit the Online Payment section of the site to make a payment.

Alternatively, you can set SSE Airtricity up as a beneficiary. Here are the details you’ll need:

Bank account name: SSE Airtricity Ltd.

Bank address: Bank Of Ireland, Blackrock, Co. Dublin.

International Bank Account Number (IBAN): IE35BOFI90102829724029

Please instruct your bank to quote your SSE Airtricity account number as a reference. This helps to ensure there’s no delay in processing your payments.

What can I do if I'm having problems paying my bill?

Contact us, we’re here to help

If you’re having difficulty paying the outstanding balance on your account, please contact our dedicated team without delay on 1850 81 21 44^ so we can arrange a payment plan that suits you.

If you pay by direct debit

If you know you won’t be able to cover your direct debit payment, call us at least 5 working days before the due date on your bill to discuss your options. If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.

If your direct debit is returned unpaid three times, you will have to:

  • Pay a security deposit*
  • Switch your payment method to non-direct debit, losing any direct debit discounts.

*Security deposit amounts are calculated based on a company credit check and energy bill amounts.

Things you can do

There are a few things you can do to help you with your bills:

Sign up for eBilling:

Signing up for eBilling means that you’ll get notification of your bill once it’s issued without having to wait for the post.

Sign up for direct debit:

Switching to direct debit as your payment method also entitles you to a discount on our standard electricity and gas unit rates.

Spread the cost of your bill:

You can spread the cost of your bill by making regular top-up payments during your billing period. These payments can be made at any time using any of our payment options (even if you’re on direct debit).

When we issue your bill, any payments you’ve made up to 5 days before the end of your billing period will be deducted from your bill amount – so you’ll only have to pay what’s left.

If you’re on direct debit, any payments made up to 5 days before the payment due date on your bill will be deducted from your direct debit amount.

What happens next

Agreeing a payment plan

If you’re having trouble paying your bills and you’ve built up significant arrears, we’ll work out a payment plan with you so you can pay off your balance in instalments.

If there’s a problem with your bill

If your bill is higher than normal, it usually means one of the following:

  • It may have been calculated on an estimated reading
  • You could have come off introductory rates
  • Your rates may have gone up if you changed from direct debit or cancelled eBilling
  • Your usage could have changed

If your bill was estimated, you should check your meter and submit a reading. Having done this, if you still feel your bill is inaccurate, please let us know at least 5 days before the payment due date and we won’t charge you until your query is resolved.

^Charged at Lo Call rate. Rates from mobile phones may vary so please check with your operator.

Can I pay in the Credit Union?

If you are a Credit Union account holder, you can pay your SSE Airtricity bill from accounts held in any of the Credit Unions listed below. For more payment options, click here

Cork

  • Ballyphehane Credit Union Ltd, Lower Friars Walk, Cork 
  • Bishopstown Credit Union, Wilton Road, Bishopstown, Cork
  • Douglas Credit Union Limited, Douglas West Douglas, Co. Cork
  • Gurranabraher Credit Union Ltd, Bakers Road, Cork
  • St Gabriel’s Credit Union Ltd, 34/36 Patrick's Quay, Cork

Dublin

  • Dundrum Credit Union Ltd, Main Street, Dundrum, Dublin 14
  • E-Services & Communications Credit Union Limited, 55 Dawson Street, Dublin 2
  • St Raphael's Garda Credit Union, St Raphael's House, 1-2 Fox & Geese, Naas Road

Galway

  • Ballinasloe Credit Union Ltd, Main Street, Ballinasloe, Co. Galway

Kerry

  • Tralee Credit Union Ltd, 45-47 Ashe Street, Tralee, Co. Kerry

Kilkenny

  • St. Canice’s Kilkenny Credit Union Limited, 78 High Street, Kilkenny, Co. Kilkenny

Offaly

  • Tullamore Credit Union, Credit Union House, Patrick Street, Tullamore, Co. Offaly

Tipperary

  • Roscrea Credit Union Limited, Main Street, Roscrea, Co. Tipperary

Waterford

  • t Dominic (Waterford) Credit Union, Summerhill, Co. Waterford
  • Waterford Credit Union, 1 Parnell Street & Upper Grange, Waterford

Westmeath

  • Mullingar Credit Union, St Coleman’s House, Oliver Plunkett Street, Mullingar, Co. Westmeath

What are my payment options?

Direct Debit Information

Online

In person

  • Any Post Office (using your barcoded bill)
  • Selected Post Point, Payzone or Paypoint outlets (using your barcoded bill)
  • Selected Credit Unions

Through your bank

  • Direct debit (to set up a direct debit, contact our Business Energy team)
  • Standing order (You can set up a weekly, fortnightly or monthly standing order to pay a regular amount off your bill)
  • Online transfer
  • Phone banking

Our banking details

Make sure to use your 6 or 7 digit SSE Airtricity account number as the bank reference. Without this reference, your payments won’t be credited to your account, so be sure to include it.

Bank account name: SSE Airtricity Ltd

Bank address: Bank Of Ireland, Blackrock, Co Dublin

Business Identifier Code (BIC): BOFIIE2DXXX

International Bank Account Number (IBAN): IE35BOFI90102829724029

Cheque

Please make cheques payable to SSE Airtricity Ltd. and print your SSE Airtricity Account Number on the back of your cheque. Without this reference, your payments won’t be credited to your account, so be sure to include it. Please allow up to 5 days to clear.

You can post all cheques to:

SSE Airtricity,
Accounts Receivable,
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18

By phone

Call our Business Energy team on 1850 81 21 44 to make a payment by debit or credit card. We are open Monday to Friday from 9am to 5:30pm. These calls will be charged at local rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.

Have a question?

Our support team is here to help

Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.