The meter reading on my bill is incorrect. What do I do?

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Help Centre

The meter reading on my bill is incorrect. What do I do?

If the meter reading on your bill is incorrect (or doesn’t match the reading on your meter) this usually means your bill was calculated on an estimated reading.

Your bill may be estimated if:

  • We didn’t receive a meter reading during your billing period
  • You submitted a reading but it was rejected by the networks
  • You submitted the reading after the bill was processed

What to do

If you submit a new meter reading, we'll incorporate any credit (or debit) you are due into your next bill. This may or may not appear as a reversal depending on when we receive your updated meter reading and how large the difference is.

Remember - it's important not to send us more than one reading on the same day, as this could cause an issue with your account and result in your next bill being delayed.

Estimating the difference

If you’re still worried about the difference between your actual meter reading and the one on your bill, here's a quick guide to work out how much your bill will be affected:

Electricity*

30 kWh = Less than €5

60 kWh = Less than €10

Gas*

10m3 = Less than €5

20m3 = Less than €10

*Note: These are estimates, and don’t include standing charges, other taxes/fees (such as the PSO Levy or Carbon Tax) or VAT.

When to contact us

If your meter reading is significantly different to the one on your bill you should call our dedicated Business Energy team on 1850 81 21 44^ at least 5 working days before your payment due date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.