SSE Airtricity - Commercial - Meters

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Help Centre

All topics

Meters

Who reads my electricity meter?

When you switch your electricity or gas to SSE Airtricity, don't worry, your meter will continue to be read in exactly the same way.

Gas Networks Ireland and ESB Networks will call to your business premises to attempt to try and read your meter four times a year; and they'll also provide two estimated meter readings. That's a total of six meter reads a year.

If, for any reason, engineers can't access your meter they will provide an estimated reading.

Estimated reads can lead to inaccuracies in your bill. We encourage our customers to submit their own meter reads to help ensure that their bills accurately reflect their consumption at all times throughout the year. 

The meter reading on my bill is incorrect. What do I do?

If the meter reading on your bill is incorrect (or doesn’t match the reading on your meter) this usually means your bill was calculated on an estimated reading.

Your bill may be estimated if:

  • We didn’t receive a meter reading during your billing period
  • You submitted a reading but it was rejected by the networks
  • You submitted the reading after the bill was processed

What to do

If you submit a new meter reading, we'll incorporate any credit (or debit) you are due into your next bill. This may or may not appear as a reversal depending on when we receive your updated meter reading and how large the difference is.

Remember - it's important not to send us more than one reading on the same day, as this could cause an issue with your account and result in your next bill being delayed.

Estimating the difference

If you’re still worried about the difference between your actual meter reading and the one on your bill, here's a quick guide to work out how much your bill will be affected:

Electricity*

30 kWh = Less than €5

60 kWh = Less than €10

Gas*

10m3 = Less than €5

20m3 = Less than €10

*Note: These are estimates, and don’t include standing charges, other taxes/fees (such as the PSO Levy or Carbon Tax) or VAT.

When to contact us

If your meter reading is significantly different to the one on your bill you should call our dedicated Business Energy team on 1850 81 21 44^ at least 5 working days before your payment due date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.

How do I know what type of electricity meter I have?

What do I do if I think my electricity meter is faulty?

Faults rarely happen, but if you think there might be a problem with your meter, there are some checks you can do.

Check your consumption over a 7 day period - take daily meter reads to see if the daily consumption is consistent.

Turn everything electrical off then check your meter to see if this makes a difference. One by one turn everything back on. This will help you identify if you have a faulty electrical device/appliance.

If your meter still appears to be faulty please contact us. We may carry out a 'standard load test' on your meter, or install a 'check meter' next to your own meter. A charge may apply for the tests if no fault can be found. 


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.