Our website uses cookies. By continuing to browse the website without modifying your cookie settings you are agreeing to our use of cookies. Find out more here.

Change to SSE Airtricity Northern Ireland at any time using the links provided.

What do I do if I think my electricity meter is faulty?

What can we help you with?

What do I do if I think my electricity meter is faulty?

Faults rarely happen, but if you think there might be a problem with your meter, there are some checks you can do.

Check your consumption over a 7 day period - take daily meter reads to see if the daily consumption is consistent.

Turn everything electrical off then check your meter to see if this makes a difference. One by one turn everything back on. This will help you identify if you have a faulty electrical device/appliance.

If your meter still appears to be faulty please contact us. We may carry out a 'standard load test' on your meter, or install a 'check meter' next to your own meter. A charge may apply for the tests if no fault can be found.