I’m worried about paying my bills. What supports are there to help me?

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Help Centre

I’m worried about paying my bills. What supports are there to help me?

We’re here to help. If you’re having difficulty with your energy costs you can speak to one of our friendly advisors who will help find a solution that works for you and us. If you’ve concerns about your energy bills please contact your Relationship Manager directly or our Customer Service team on 1850 81 21 44* where we’ll work together to find a resolution.

Covid-19

What is the Covid-19 Supply Suspension due to Temporary Closure?
Who can apply for this suspension?
How Do I Opt Out of Covid-19 Supply Suspension Scheme?
What network charges will be suspended under this scheme?
How can I check if my meter type is eligible for this scheme?
How can I apply for the Covid-19 Supply Suspension due to Temporary Closure?
Where can I find the Application Form for the Covid-19 Supply Suspension due to Temporary Closure?
What do I do in an emergency?
When will the suspension be applied and will I be notified?
Can the supply suspension be backdated?
Is there any reason my application would be rejected by the network operator?
I have access to my meter and have been submitting meter reads through my online account to ensure my bills are accurate. Will actual consumption continue to be recorded while the suspension is in place?
What if I have a small amount of usage recorded, even though I’m not in the premises?
How long will the suspension of network charges last?
Will I still get a bill while the suspension is in place?
Are there any other charges that I will continue to be billed for during the suspension?
What if my business re-opens before 31 July? Can I cancel the suspension on network charges?
What information do I need to apply?
Is your Customer Service Team still available to contact?
I received a meter read alert, but I can’t access my meter now. What should I do?
I’m worried about paying my bills. What supports are there to help me?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time, will I lose supply?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?
I don't have a direct debit set up for my business account. How can I pay my bill?
My question I have isn’t here?


Phone 1890 055 266*

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* These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.