How long will the suspension of network charges last?

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Help Centre

How long will the suspension of network charges last?

Applications for the Supply Suspension scheme will remain open until 31 July 2020. The CRU will continue to monitor the situation and may review, adjust or terminate this suspension prior to 31 July 2020 in response to a change in the prevailing circumstances.

The suspension period has been provisionally set to last for a maximum of 90 days from 1 May 2020 by the CRU, who will continue to monitor the situation and may review, adjust or terminate it prior to the 90-day period in response to a change in the prevailing circumstances. The supply suspension will be effective on your account only from the date on which it is processed by ESB Networks or Gas Networks Ireland. For example, if your supply suspension is processed by ESB Networks on 1 June 2020 network charges on your account will be suspended between 1 June 2020 and 31 July 2020. Any charges accumulated outside that date range will be billed as normal




Covid-19

What is the Covid-19 Supply Suspension due to Temporary Closure?
Who can apply for this suspension?
What network charges will be suspended under this scheme?
How can I check if my meter type is eligible for this scheme?
How can I apply for the Covid-19 Supply Suspension due to Temporary Closure?
Where can I find the Application Form for the Covid-19 Supply Suspension due to Temporary Closure?
What do I do in an emergency?
When will the suspension be applied and will I be notified?
Can the supply suspension be backdated?
Is there any reason my application would be rejected by the network operator?
I have access to my meter and have been submitting meter reads through my online account to ensure my bills are accurate. Will actual consumption continue to be recorded while the suspension is in place?
What if I have a small amount of usage recorded, even though I’m not in the premises?
How long will the suspension of network charges last?
Will I still get a bill while the suspension is in place?
Are there any other charges that I will continue to be billed for during the suspension?
What if my business re-opens before 31 July? Can I cancel the suspension on network charges?
What information do I need to apply?
Is your Customer Service Team still available to contact?
I received a meter read alert, but I can’t access my meter now. What should I do?
I’m worried about paying my bills. What supports are there to help me?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time, will I lose supply?
I recently received a disconnection notice and I’m worried I’ll lose power. What do I need to do?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?
I don't have a direct debit set up for my business account. How can I pay my bill?
My question I have isn’t here?


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