How Do I Opt Out of Covid-19 Supply Suspension Scheme?

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Help Centre

How Do I Opt Out of Covid-19 Supply Suspension Scheme?

If your business reopens or begins to operate at some capacity before the 31st July 2020 and you no longer qualify for the Supply Suspension Scheme you need to notify us as soon as possible.

To exit the scheme just email us at Covid-19suspensionIRL@sse.com. Please include the following information in the email:

  • Business Name, SSE Airtricity Account Number & MPRN or GPRN number.
  • An up to date meter reading, where applicable.
  • Confirmation that your business is operating at some capacity and the date this has taken effect.

We’ll notify the relevant Network operator that your business has reopened, and they will lift the supply suspension from your account.

What network charges will be suspended under this scheme?

Under this scheme eligible businesses can have the following network charges suspended;

  • Supply Point Capacity (Gas)
  • Exit Capacity (Gas)
  • Daily Allocations are set to zero for the duration of the suspension. (Gas)
  • Network standing charge (Electricity)
  • Capacity Charge (MIC, Electricity)

Covid-19

What is the Covid-19 Supply Suspension due to Temporary Closure?
Who can apply for this suspension?
How Do I Opt Out of Covid-19 Supply Suspension Scheme?
What network charges will be suspended under this scheme?
How can I check if my meter type is eligible for this scheme?
How can I apply for the Covid-19 Supply Suspension due to Temporary Closure?
Where can I find the Application Form for the Covid-19 Supply Suspension due to Temporary Closure?
What do I do in an emergency?
When will the suspension be applied and will I be notified?
Can the supply suspension be backdated?
Is there any reason my application would be rejected by the network operator?
I have access to my meter and have been submitting meter reads through my online account to ensure my bills are accurate. Will actual consumption continue to be recorded while the suspension is in place?
What if I have a small amount of usage recorded, even though I’m not in the premises?
How long will the suspension of network charges last?
Will I still get a bill while the suspension is in place?
Are there any other charges that I will continue to be billed for during the suspension?
What if my business re-opens before 31 July? Can I cancel the suspension on network charges?
What information do I need to apply?
Is your Customer Service Team still available to contact?
I received a meter read alert, but I can’t access my meter now. What should I do?
I’m worried about paying my bills. What supports are there to help me?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time, will I lose supply?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?
I don't have a direct debit set up for my business account. How can I pay my bill?
My question I have isn’t here?


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