How can I check if my meter type is eligible for this scheme?

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Help Centre

How can I check if my meter type is eligible for this scheme?

You can check if your business has an eligible meter type on your bill, which is available to view through your online account.

  • For electricity customers the meter type in your premises is located the top right-hand corner of your bill, below the MPRN, under the heading “DG”. Eligible electricity customers will have 5, 5B, 6 or 6B listed under this heading.
  • For gas customers the meter type in your premises is located the top right-hand corner of your bill, below the GPRN, under the heading “AC Band”. Eligible NDM I&C gas customers will have an AC Band of A, B, C, Y or Z listed under this heading.

 

If you receive your bills by post, we strongly recommend that you register for online access to our self-service portal at sseairtricity.com/account. Here you’ll be able to view your bill and update your details. Get in touch with our Customer Service Team if you need any help with this. 

Covid-19

What is the Covid-19 Supply Suspension due to Temporary Closure?
Who can apply for this suspension?
What network charges will be suspended under this scheme?
How can I check if my meter type is eligible for this scheme?
How can I apply for the Covid-19 Supply Suspension due to Temporary Closure?
Where can I find the Application Form for the Covid-19 Supply Suspension due to Temporary Closure?
What do I do in an emergency?
When will the suspension be applied and will I be notified?
Can the supply suspension be backdated?
Is there any reason my application would be rejected by the network operator?
I have access to my meter and have been submitting meter reads through my online account to ensure my bills are accurate. Will actual consumption continue to be recorded while the suspension is in place?
What if I have a small amount of usage recorded, even though I’m not in the premises?
How long will the suspension of network charges last?
Will I still get a bill while the suspension is in place?
Are there any other charges that I will continue to be billed for during the suspension?
What if my business re-opens before 31 July? Can I cancel the suspension on network charges?
What information do I need to apply?
Is your Customer Service Team still available to contact?
I received a meter read alert, but I can’t access my meter now. What should I do?
I’m worried about paying my bills. What supports are there to help me?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time, will I lose supply?
I recently received a disconnection notice and I’m worried I’ll lose power. What do I need to do?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?
I don't have a direct debit set up for my business account. How can I pay my bill?
My question I have isn’t here?


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