Are there any other charges that I will continue to be billed for during the suspension?

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Are there any other charges that I will continue to be billed for during the suspension?

Any non-regulatory levies will be billed as normal during the suspension. Carbon Tax (for gas) is based on consumption so if your usage remains at zero for the duration of the suspension then you will not be billed for this.  The PSO levy (for electricity) will continue to be charged as normal, as this levy is applied on a monthly basis for the majority of electricity customers




Covid-19

What is the Covid-19 Supply Suspension due to Temporary Closure?
Who can apply for this suspension?
What network charges will be suspended under this scheme?
How can I check if my meter type is eligible for this scheme?
How can I apply for the Covid-19 Supply Suspension due to Temporary Closure?
Where can I find the Application Form for the Covid-19 Supply Suspension due to Temporary Closure?
What do I do in an emergency?
When will the suspension be applied and will I be notified?
Can the supply suspension be backdated?
Is there any reason my application would be rejected by the network operator?
I have access to my meter and have been submitting meter reads through my online account to ensure my bills are accurate. Will actual consumption continue to be recorded while the suspension is in place?
What if I have a small amount of usage recorded, even though I’m not in the premises?
How long will the suspension of network charges last?
Will I still get a bill while the suspension is in place?
Are there any other charges that I will continue to be billed for during the suspension?
What if my business re-opens before 31 July? Can I cancel the suspension on network charges?
What information do I need to apply?
Is your Customer Service Team still available to contact?
I received a meter read alert, but I can’t access my meter now. What should I do?
I’m worried about paying my bills. What supports are there to help me?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time, will I lose supply?
I recently received a disconnection notice and I’m worried I’ll lose power. What do I need to do?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?
I don't have a direct debit set up for my business account. How can I pay my bill?
My question I have isn’t here?


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