I am not happy with the resolution of my complaint, what can I do?

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Help Centre

I am not happy with the resolution of my complaint, what can I do?

If you have tried all the steps outlined in our Complaints Code of Practice and you are not happy with our proposed resolution to your complaint, you can refer your complaint to the Commission of Regulation of Utilities (CRU).

The CRU plays a role in relation to dealing with unresolved issues with respect to energy suppliers. You can contact the CRU in writing, email or by phone.

Address: Customer Care Team, Commission for Regulation of Utilities, P.O. Box 11934, Dublin 24, Co. Dublin. 

Phone: 1890 40 44 04

Email: customercare@cru.ie

Website: www.cru.ie/home/customer-care/

 


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.