Customer sign up

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Help Centre

Customer sign up

We’re committed to ensuring that your switch to SSE Airtricity is conducted in a transparent and fair manner. This includes not providing you with any misleading information.

Sign up in person

Our SSE Airtricity field representatives will always be able to confirm their representative status by producing an identity card that shows their full name, photograph, SSE Airtricity business address and contact number.

We will inform you of the nature of our visit, and will leave if requested.

Unless agreed with you in advance, we will never call to you outside of normal business hours.

If requested, we will add you to our ‘no contact’ database.

Note; certain sign ups may be introduced to us via Third Party Intermediaries (“TPIs”) who are independent energy brokers, over whom are un related to SSE Airtricity.

Telephone sign up

Our team will always identify themselves, let you know they are calling on behalf of SSE Airtricity and state the purpose for the call. We will never call you for marketing purposes outside of normal business hours.

If you do not wish to proceed with the call at any stage, we will cease the call. If requested, we will add your contact number to our “no contact” list.

Note; certain telephone sign up sales may be introduced to us via Third Party Intermediaries (“TPIs”) who are independent energy brokers, over whom SSE Airtricity has no control, and who are responsible for their own compliance with the relevant legislative and regulatory obligations.

Marketing by email:

Where we contact you by electronic mail for marketing purposes we will:

Inform you that the contact is relating to SSE Airtricity, provide our address, an email address and contact number and an easy method of unsubscribing from receiving future marketing email.

Marketing by SMS:

Where we contact you by SMS for marketing purposes, we will:

Let you know the SMS is from SSE Airtricity.

Provide you with an easy method of unsubscribing and will remove your mobile number from our marketing database, if requested.

Written follow up:

After you have agreed to join SSE Airtricity through one of our sales channels (Online, by phone, in person or by Introduction from a TPI) we will send you a written confirmation by post or email confirming details of the agreement, product selection, key terms and conditions applicable, your chosen billing method and frequency, your chosen payment method and payment terms, and outline what happens next.

For more information on our codes of practice on sign up you can contact our dedicated Business Energy team on 1850 40 40 80*

You can read our full Code of Practice document here.

* calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.


Phone
1850 81 21 44^ 

Monday to Friday
9am-5:30pm


^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.