I've forgotten my username/password, what should I do?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

I've forgotten my username/password, what should I do?

If you have forgotten your password you will need to reset the password for security reasons.

To complete this process you will need the email address you provided when you switched to SSE Airtricity.

In the case where you have more than one account registered against an email address you will be asked some further questions about your account.

You can reset your password using our reset your password page. 

You can retrieve your username using our retrieve your username page. 

1850 81 21 44^ 

Monday to Friday

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.