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Help Centre

All topics

Business Online

How do I login?

Go to Business Online

Enter your SSE Airtricity username and password.

If you have not already registered an account online, you can register here.  

How do I view my bill?

The billing section allows users to:

  • View previous bills
  • View previous payments
  • View an actual copy of their bill
  • See the current balance and any arrears 

What are the benefits of SSE Airtricity Business Online?

SSE Airtricity Business Online allows you to manage your account online. You can access your information at a time that suits you. You can use your account to view and manage your bills online. You have access to all previous SSE Airtricity bills and can see a full history of all your payments. All when you want to. 

What reports are available?

Usage graphs are available to customers. These graphs give customers the opportunity to look at their electricity and gas records in more detail.

There are 3 usage reports available:

  • Consumption
  • Maximum Import Capacity (MIC)
  • Cost Breakdown

Date Export reports are also available and allow customers to generate reports giving further information. 

What if I have multiple properties under one account?

Multiple properties are no problem with Business Online.

Call our dedicated Business Energy team on 1850 81 21 44^ and we will set you up to manage all of your properties with one login.

Account Groups

Once you have been set up you will be able to view all your properties and organize them with one login.

Add Additional Users

You can add additional users to your online accounts while maintaining complete administrator control. Just go to our Admin section online and select Users. 

How can I find my account number?

Your account number is located on your bill. You can view or print a copy of your bill from your online account. 

How do I change direct debit details?

If you call our dedicated Business Energy team on 1850 81 21 44^ (Small/Medium Business) or 1850 92 77 75^ (Large Business) we will be able to do this over the phone.

Alternatively, we can send you a direct debit mandate form in the post.

Please have your IBAN ready when you give us a call.

^Charged at Lo Call rate. Rates from mobile phones may vary so please check with your operator. 

I've forgotten my username/password, what should I do?

If you have forgotten your password you will need to reset the password for security reasons.

To complete this process you will need the email address you provided when you switched to SSE Airtricity.

In the case where you have more than one account registered against an email address you will be asked some further questions about your account.

You can reset your password using our reset your password page. 

You can retrieve your username using our retrieve your username page. 

How do I add meter reads?

The meter readings section allows users to:

  • View previous reads
  • Add meter readings (where applicable)
  • View an actual copy of their bill
  • Subscribe to meter read alerts

This section will only be of benefit to those customers with non-interval meters 

How do I access Business Online?

To access SSE Airtricity Business Online you will need to register. Note: all customers who joined us before February 24th 2010 are pre-registered.

To register you will need your account number, which is displayed on your ‘Welcome Letter’.

To register click here

To log in go to click here.

I have more than one meter - can I view all of them?

Yes, select which meters you want to view from the list of meters. If you can’t see a meter you’re looking for in the list contact our designated teams and we will make sure it’s added to your group.

For Small to Medium Business contact: 1850 81 21 44^

For Large Energy Users: 1850 92 77 75^

^Charged at Lo Call rate. Rates from mobile phones may vary so please check with your operator.

I’m an eBilling customer. Can I print my bill?

Yes, you can. All of your bills are available online in our billing section. Click on our PDF option to print your bill

What is Maximum Import Capacity?

We offer customers a connection designed around a specified capacity. The capacity of your connection is the total electrical loading for which your connection is designed. Capacity is measured in kilovolt-amps (kVA). A kilovolt-amp is similar to a kilowatt. The capacity level for customers is described as the Maximum Import Capacity (MIC).

We design our network to provide you with an electricity supply that is in accordance with a specified MIC. Business customers agree a level with ESB Networks according to their specific requirements.

Why is MIC important?

When applying for a connection, the most important decision is the capacity level you require. The capacity of your connection (the MIC) is an important figure for several reasons:

1. It’s the capacity that ESB Networks commits to deliver to your premises.

2. It places an upper limit on the total electrical load you can use.

3. It is a determinant for connection charges. For a detailed breakdown of these charges refer to Connection Charges.

4. Your MIC may be too high or too low for your needs - either way it will cost you money:

  • If the MIC is too high, you may be paying for more capacity than you require.
  • If the MIC is too low, you may incur an 'Excess Capacity' charge.

How to estimate your capacity requirements

You must choose the capacity that meets your needs. (From our experience, it is almost always much lower than the sum of the kilowatt ratings of all the equipment you plan to install.) You should discuss your MIC with your electrical contractor / consultant and ESBN

Increase (or decrease) your MIC

If your load has increased and now exceeds the MIC for your connection, you need to increase the MIC to cater for the increased load. 

(Source ESB Networks)

Have a question?

Our support team is here to help

1850 81 21 44^ 

Monday to Friday

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.