SSE Airtricity: Covid-19 Update

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Covid 19 update: Our commitment to you

Last Updated: 5 May


At SSE Airtricity we’re committed to supporting efforts to limit and delay the spread of Coronavirus (Covid-19) and the wellbeing of our colleagues, customers and the communities we serve is our number one priority. Please be assured we’re operating as normal and our priority remains maintaining our service and power to our customers and helping people to stay safe and healthy.


Covid-19 Supply Suspension due to Temporary Closure:

On 1 May, the Commission for Regulation of Utilities (CRU) introduced a scheme to support SMEs and their suppliers in managing the costs associated with their energy supply if they are non-operational as a result of Covid-19. The scheme is known as ‘Covid-19 Supply Suspension due to Temporary Closure’. Under the scheme, ESB Networks and Gas Networks Ireland, will temporarily suspend some network charges for small and medium businesses eligible for this relief.

How to apply:

  1. To find out if you’re eligible and, to learn more about this scheme please check out our Frequently Asked Questions.
  2. If you are eligible for this scheme, you’ll need to complete and return this Application Form.
  3. We’ll pass your application to ESB Networks or Gas Networks Ireland as soon as possible. Your application will then be processed by the relevant network operator and the suspension automatically applied if it is validated as meeting the essential criteria.


Our Customer Care Team:

We’ll continue to provide our full customer service to our customers over the phone and via our online channels.  Some slight temporary delays may be experienced in contacting us as we help our staff set up for home working, so we would ask you to bear with us. We’re here to answer your questions


Concerns about paying your energy bills:

We understand this is a challenging and uncertain time for many of our customers. Be assured, we will not be disconnecting any of our customers throughout this time. If you’ve concerns about your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 1850 81 21 44 where we’ll work together to find a resolution.


Meter readings suspended:

In keeping with Government and HSE advice on social and physical distancing, ESB Networks and Gas Networks Ireland have currently suspended meter readings for a period.

  • If you would like to submit a meter reading and it is safe to do so, simply make a note of your reading from your gas or electricity meter, or both. If you need help on how to read your meter, visit our meter reading page.
  • Submit your meter reading online
  • We’ll use your reading to more accurately calculate the energy you’ve used for your next bill.
  • Don’t worry - If you can’t access your meter to provide a reading, we’ll calculate your usage on estimates based on your previous meter readings.


Self-Service through your online Account

We’re doing everything we can to continue the same level of service that you’re used to in the coming weeks. We appreciate your patience if you do experience some delays. We recommend, where possible, to register your business for an online account, where you can manage your account through our self-serve application.


We will continue to provide regular updates here on our website and also via our  Facebook and Twitter feeds.


Please be assured our priority remains maintaining our service and power to our customers and helping people to stay safe and healthy.