Why are there two different rates on my bill?
You may have two different rates on your bill if any of the following happened during your billing period:
- Your introductory period ended and you went onto our standard rates
- Our rates changed (we’ll always notify you first if this happens)
- You changed your payment method to or from direct debit
- You signed up to or cancelled eBilling
Paying by direct debit and signing up to eBilling will give you the lowest rates possible – you can add these discounts to your account at any time.
You don’t have to submit meter readings – but your bills will be more accurate if you do.