Charges for direct debit customers
If your direct debit is returned unpaid, you will be charged a £6 fee by SSE Airtricity. Your bank may also charge a separate fee, you will need to contact them to find out what the amount will be.
What you can do
If you know there won't be enough money in your bank account to cover your direct debit, you should call our Customer Service team on 0345 601 9093 at least 5 days before your payment due date to cancel it.
If it’s less than 5 days before your payment is due, unfortunately we won’t be able to cancel your direct debit as it will already be initiated with your bank.
What happens if your direct debit remains unpaid
If you don’t cancel your direct debit we will try to process it again immediately. We will attempt this three times in total and you will incur a charge for each unsuccessful attempt.
If your direct debit is returned unpaid three times, you will have to:
- Pay a security deposit of £200 if you’re a homeowner, or increase your security deposit to £200 if you’re renting
- Switch your payment method to non-direct debit, losing any direct debit discounts
If you are having difficulty paying the outstanding balance on your account, please contact our Customer Service team as soon as possible on 0345 601 9093 so we can arrange a payment plan that suits you.